- This topic has 12 replies, 3 voices, and was last updated 2 years, 10 months ago by
John-Bunya Klutse.
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March 6, 2023 at 7:24 pm #2558135
John-Bunya Klutse
According to Google, my site is not mobile.
When I changed the theme, the issue was fixed.
Kindly help me fix this.
One of my pages: https://www.jbklutse.com/nss-flair-portal-modules-how-to-apply-and-more/
March 6, 2023 at 7:44 pm #2558140Fernando Customer Support
Hi John,
Can you try disabling plugins like Jetpack and Litespeed to test? Something seems to be messing with your layout on mobile.
Try retesting with these enabled.
Also try #1 here: https://docs.generatepress.com/article/debugging-tips/
It would be good to backup your site before doing so.
March 7, 2023 at 2:31 am #2558421John-Bunya Klutse
I did all that and the issue points to the theme.
March 7, 2023 at 3:42 am #2558524David
StaffCustomer SupportHi there,
the theme is mobile friendly, these issues generally arise because Google Bot was unable to load all the relevant styles.
If you want to re-activate the GP Theme and let me know i can take a look at what the cause is.March 7, 2023 at 4:45 am #2558588John-Bunya Klutse
Yes, please, kindly look into it for me. I have activate the theme.
March 7, 2023 at 6:51 am #2558726David
StaffCustomer SupportI just tested your homepage and 2 posts on your site using:
https://search.google.com/test/mobile-friendly
And they ALL Passed the test.
In your search console, you can revalidate those bad urls
March 8, 2023 at 10:21 pm #2560929John-Bunya Klutse
I check and I still have these bad links.
March 8, 2023 at 10:32 pm #2560936Fernando Customer Support
Can you re-disable plugins like Jetpack and Litespeed? I’ll try testing on the mobile friendly test and see what’s going one.
Currently, it seems some resources aren’t loading which is why the test fails sometimes.
March 8, 2023 at 10:47 pm #2560943John-Bunya Klutse
I have disabled them. Kindly check.
March 8, 2023 at 11:03 pm #2560952Fernando Customer Support
With those already disabled, it seems that your server may also have caching or optimization enabled for your site as well. See:
https://share.getcloudapp.com/OAuoxqPP
https://share.getcloudapp.com/12u7EJoNCan you check with them? Ask them to disable it temporarily and do a mobile-friendly test again.
Note: As mentioned by David, mobile friendly test only sometimes fail because it’s failing to load all resources. Since David got a passing test from your site, it’s likely this case.
March 8, 2023 at 11:09 pm #2560955John-Bunya Klutse
okay
March 8, 2023 at 11:35 pm #2560961Fernando Customer Support
Let us know how it goes. 🙂
April 13, 2023 at 12:55 am #2608117John-Bunya Klutse
After many weeks of testing, the issue is still pending, and my host is still asking me to speak to my theme developers.
See the error messages: https://search.google.com/test/mobile-friendly/result?id=0UtK0Ca5GUhDW2pSGKAlHg
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