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[Support request] The response is not a valid json response- what to do

Home Forums Support [Support request] The response is not a valid json response- what to do

Home Forums Support The response is not a valid json response- what to do

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  • #2530715
    Bart

    Hi

    When I am uploading media files I am receiving this message on random photos “the response is not a valid json response ” . The problem is only shown and error appears when I create GALLERY and press UPLOAD, however, if I do Create a Gallery go press MEDIA and then UPLOAD FILES and then everything works… Any knowledge what is happening?

    #2530716
    Leo
    Staff
    Customer Support

    Hi Bart,

    I would assume this is some sort of WP issue as both the media library and gallery block are WP core features so the theme doesn’t have any control over.

    You can try disabling all plugins to make sure nothing is causing a conflict.

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