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[Support request] Website is not displayed on safari browsers

Home Forums Support [Support request] Website is not displayed on safari browsers

Home Forums Support Website is not displayed on safari browsers

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #2518717
    Swen

    Hello,
    my website is not displayed on safari browsers. What could be the reason for this?

    Best Regards
    Swen

    #2518782
    David
    Staff
    Customer Support

    Hi there,

    haven’t see that in a long time.
    Is the site server running gzip compression ?
    As thats generally the cause of this issue. And its worth asking the host about it.

    #2518817
    Swen

    Hello David,

    why is gzip compression a Problem?

    Regards
    Swen

    #2518829
    David
    Staff
    Customer Support

    I don’t know… it should not be an issue today.
    When i open your site in Safari i get this error:

    Safari can’t open the page “https://aktives-bewusstsein.de/”. The error is: “cannot decode raw data” (NSURLErrorDomain:-1015)

    And the NSURLErrorDomain:-1015 error is returned if the a Compress Stream eg. GZIP doesn’t supply the relevant data for the browser to decode it.

    With any modern apache/nginx server there should be no issue with GZIP.
    But it could be a server setting has GZIP enabled and maybe a cache plugin has it enabled and the two are conflicting.

    I would start by disabling any cache optimzation plugins to check for conflicts. If there is still an issue then disable gzip.

Viewing 4 posts - 1 through 4 (of 4 total)
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