- This topic has 13 replies, 2 voices, and was last updated 3 years, 3 months ago by
.
-
Posts
-
conflict with my project management plugin “Projectopia
Hello,
I’m soliciting you because of a message that appears in the dashboard menu of the customer area on my website set up with the Projectopia plugin. It is an invitation to subscribe to a Mailchimp newsletter, but I have never set it up and it does not depend on the plugin itself since I just got the feedback from their support team.
The thing is that the attention capture message looks very similar to the one used on one of your site templates, but I don’t remember which one. Please note that I don’t use MailChimp or its WordPress plugin either.
I really want to use this plugin and hope you will find a solution to my problem. Below is a preview of the message from the somehow integrated widget:
MONTHLY NEWSLETTER
Subscribe to our newsletter for industry trends and insight from our consulting team.[mc4wp_form id= »201″]
For a better visibility of the problem, I have created a customer account for you, the details of which will be attached below in private message.
Please let me know if you also need to access the admin panel of the website for further investigation.
Best regards,
Thami
Customer Support
Hi there,
can you check in the Appearance > Widgets and check the sidebar or footer widgets for the mailchimp code ?
Hi David,
Thank you for your reply.
I’ve verified and all the widgets are empty.
Thank you for your help.
Regards,
Thami
Can i have a an admin access to see the WP dashboard ?
Of course! Sent on private.
Thank you so much.
It is very odd.
Can you disable the Litespeed cache / CDN to make sure its not a cached object ?
Done. I’ve disabled LiteSpeed Web ADC – LSCache from the server side and the plugin from my website.
Do those widgets still appear in the dashboard?
Yes, still there.
Hmmm… its really bizarre, what happens if you disable the Block editor for widgets?
See here :https://docs.generatepress.com/article/disable-the-block-editor-in-widgets/
Do the phantom widgets now appear in Appearance > Widgets?
Hello David,
I hope you had a good weekend and thank you very much for your follow-up.
Indeed by adding the PHP code, the widget phantom under Appearance – Widgets appears.
Do I keep the PHP code on my site and just delete the content of the widget under Appearance?
Does the PHP code have no impact on the usual use of the theme or does it override a particular feature?
Thanks again.
I would, delete the content from the widgets.
Then remove the PHP Snippet.In doing so it should fix the problem and you can use the Block Editor widgets if needed.
Does the PHP code have no impact on the usual use of the theme or does it override a particular feature?
That filter is a core WP function, it won’t affect any other part of the site or other features. It just means you cannot use Blocks in your widget area. For some uses the code is a must have, as they may be using Plugins that provide a classic widget. The choice is yours 🙂
Thank you for your help.
You’re welcome
- You must be logged in to reply to this topic.
