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[Support request] Mobile Menu not working

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Home Forums Support Mobile Menu not working

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #2448999
    CRISTO

    I was using a plug-in to clean up my site but that messed up my menu…I have deleted that plug in but cannot figure out why my mobile menu is not working. Something simple, I am sure but have tried several things including the forum here and cannot figure out how to get it working again. Site is thecatholictravelguide.com

    #2449016
    CRISTO

    Menu works on home page, but when I go to an individual page the menu no longer works.

    #2449425
    Leo
    Staff
    Customer Support

    Hi there,

    Any chance you can disable all plugins except GP Premium to eliminate conflicts from other plugins first?

    Make sure to activate the parent theme if you are using a child theme as well.

    Let me know 🙂

    #2449490
    CRISTO

    Hi Leo,
    I deactivated all of them…still does not work properly. Not using a child theme.

    #2449492
    Leo
    Staff
    Customer Support

    What do you mean by it’s not working properly?

    I just tested it using the browser and it seems to work for me:
    https://www.screencast.com/t/UbMmqAYG

    Same result on my phone as well.

    #2449494
    CRISTO

    I should probably explain in more detail. The menu shows ok, then when I select a page from the menu that works also, but then when on that page the menu does not work…when I hit it it just gives me an x.

    #2449516
    Leo
    Staff
    Customer Support

    Sorry I’m still not quite following.

    So is the issue visible in my video above?

    #2449517
    Leo
    Staff
    Customer Support

    You have the current menu item set to #fff – is that the issue you are referring to?

    #2449553
    CRISTO

    Sorry, I don’t understand. Where is #fff?

    #2449560
    Leo
    Staff
    Customer Support

    It’s a color. The current menu item color is the same as background color so it’s not visible.

    Not sure if that’s the issue you are referring to.

    #2449561
    CRISTO

    I thought it was the color you were referring to…not sure that is the problem but I will check it out.

    #2449600
    Leo
    Staff
    Customer Support

    So what is the issue you are referring to?

    Are you able to me show me a screenshot?
    https://docs.generatepress.com/article/using-the-premium-support-forum/#uploading-screenshots

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