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[Support request] Unable to Renew Themes

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Home Forums Support Unable to Renew Themes

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  • Author
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  • #2415911
    Pushpendra

    Hi,

    I’m trying to renew my themes but I’m unable due to the declined payment. It’s showing payment declined again and again. Please help me to resolve this issue.

    Hoping to Hear from you soon.

    Thanks

    #2416852
    Stacey Usborne
    Staff
    Customer Support

    Hi there,

    Are you getting a specific error when it’s saying declined?

    I can’t see why it’s being declined in PayPal – I’m seeing a lot of pending transactions but no explanation of why they didn’t go through.

    Let me know 🙂

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