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[Support request] google analytics stopped working

Home Forums Support [Support request] google analytics stopped working

Home Forums Support google analytics stopped working

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
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  • #2411781
    Elmehdi

    Hello,

    I had google analytics setup via the hook element and was working well for months, suddenly the past few days it stopped tracking visitors. I double-checked with the traffic and they were indeed visiting my website but analytics no longer recording them.

    I went ahead and created a new property for the same website couple minutes ago, and inserted a new tag code but still nothing. I don’t know what’s the issue

    Note: i’m using google analytics 4.0

    #2411867
    Leo
    Staff
    Customer Support

    Hi there,

    I can’t see how this would be a theme issue – GP’s hook element simply adds the code for you and has no way of making the code not work.

    Perhaps there is another plugin or custom function that’s causing the issue?

    Is there a specific reason why you believe this is a theme issue?

    Let me know 🙂

    #2411989
    Elmehdi

    no specific reason. I’m unable to tell what causing the issue.

    #2412357
    David
    Staff
    Customer Support

    Hi there,

    i ran a GA Checker on your site, and it found NO Analytics scripts.
    i checked the source code on your site, and i can see GA script code, but i can also see a lot of Ezoic optimizations that is combining and deferring scripts.
    Ask Ezoic to take a look as it i think its being messed with by their optimiztions.

Viewing 4 posts - 1 through 4 (of 4 total)
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