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[Support request] site was in mobile mode, even when accessed on a desktop

Home Forums Support [Support request] site was in mobile mode, even when accessed on a desktop

Home Forums Support site was in mobile mode, even when accessed on a desktop

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #2402800
    Edivaldo

    I recently had a problem with wp-show-posts and had to disable it.

    After that, the theme now only displays the articles (single) as if the site was in mobile mode, even when accessed on a desktop.

    How do I resolve this?

    #2402815
    Edivaldo

    I found that the problem happens because the Elements module is active, because when deactivating it, the display normalizes.

    #2402957
    Leo
    Staff
    Customer Support

    Hi there,

    I found that the problem happens because the Elements module is active

    There is nothing in the Elements module by default so it’s likely that one of the elements is causing the issue.

    Are you able to identify the element that’s causing the issue? You can set each of them to draft to debug.

    Let me know 🙂

    #2402962
    Edivaldo

    Apparently it was resolved. I believe it was some widgets that used the wp-show posts shortcod.

    #2402965
    Leo
    Staff
    Customer Support

    Glad to hear 🙂

    #2402975
    Edivaldo

    There was no way. just activate the Elements module, and it returns to display as if it were mobile.

    #2402978
    Edivaldo

    Also, when trying to import the old theme settings, even adding the settings file, the import button is not available (active).

    #2402982
    Leo
    Staff
    Customer Support

    I’m still a bit unsure about the issue.

    Can you provide the link to the page in question with all plugins disabled except for GP Premium and WP Show Posts?

    You can use the private information field:
    https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

    Let me know 🙂

    #2403002
    Edivaldo

    Any article from https://www.edivaldobrito.com.br/

    But it only has GP Premium enabled, WP Show Posts I had to disable it today because of an incident where it crashed the server by consuming disk space.

    #2403075
    Edivaldo

    Foi a falta do Wp show posts mesmo. Pode fechar o topico.

    #2403088
    Leo
    Staff
    Customer Support

    Everything looks normal on my end:
    https://www.screencast.com/t/hUErOoh8DW
    https://www.screencast.com/t/h68zrxkn

    Also, WP Show Posts do not have the ability to cause a responsive issue like this.

    We have not had any other reports on this so will absolutely need some thorough debugging in order to identify the cause of the problem.

Viewing 11 posts - 1 through 11 (of 11 total)
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