Site logo

[Support request] unable to find license key option in GP Premium

Home Forums Support [Support request] unable to find license key option in GP Premium

Home Forums Support unable to find license key option in GP Premium

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #2213472
    Yogesh

    Hello, strange thing is happening. I am unable to find where is license key option gone. Site is https://thebillionth.com/. Premium GP plugin is installed. But I am unable to see where should I put license key. I am very well aware with GP. But license key option is just gone. Please check screenshot link https://www.awesomescreenshot.com/image/26829722?key=bce4a8d5cfc3ca8592492cb16ac70bf0

    #2213476
    David
    Staff
    Customer Support

    Hi there,

    do you have the GP Premium plugin Activated ?

    #2213638
    Yogesh

    Hello there,
    Yes, it is activated. But I can not see license option still. Even when I download GB from wp repository, its dashboard is also seems broken. I think this is happening due to latest merger of wp show post and GB.

    #2213681
    Leo
    Staff
    Customer Support

    Are we talking about GB or GP here?

    Can you provide the back end access with all plugins disabled for us to test?

    #2213697
    Yogesh

    Hello there, we are talking about GP but I am seeing error on GB too. I have no plugin installed expect GB and GP premium. Please see backend access in private information area.

    #2213825
    David
    Staff
    Customer Support

    You have only provided a password, can you supply the login name/id as well.

    #2213863
    Yogesh

    Hello there, oopps. I think I forget to provide user name. I am providing it now. Please check it now. Thanks

    #2213912
    David
    Staff
    Customer Support

    Works for me:

    https://www.screencast.com/t/s4QMPBLc

    Try clearing the Cookies in your browser or try a different browser.

Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.