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[Support request] WordPress top bar icons not loading properly

Home Forums Support [Support request] WordPress top bar icons not loading properly

Home Forums Support WordPress top bar icons not loading properly

Viewing 10 posts - 1 through 10 (of 10 total)
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  • #2208448
    Prabhu

    My WordPress site doesn’t load top bar icons properly, especially when I preview the post/page. The issue is both in the top bar of the admin dashboard and also reflects in post content also. I’m using Shortcodes Ultimate plugin to show list items with icons. That too doesn’t load icons in the post content. I have checked by deactivating all the plugins & themes and also re-installed WordPress again. I’m sure the issue happens when I activate the GeneratePress theme. There is no problem with other themes/plugins. The GP theme is the latest version of the theme: 3.1.3. No problem with GP premium plugin. I deactivated all themes & plugins except GP theme, the problem exists. For better understanding check the image

    #2208455
    Fernando
    Customer Support

    Hi Prabhu,

    Can you try disabling all non-GP plugins once more, and I’ll check for the occurrence of the issue on my end?

    Kindly let us know once you’ve disabled it.

    #2208457
    Prabhu

    I have disabled all non-GP plugins except the Classic editor. Still, the problem exists. You can check the same on your end.

    #2208461
    Fernando
    Customer Support

    I failed to mention, perhaps you can create a temporary admin account for us as well so we can investigate further?

    Kindly send one through the Private Information field. 🙂

    #2208464
    Prabhu

    See private message

    #2208467
    Fernando
    Customer Support

    Have you tried checking for the occurrence of this issue with Classic Editor and Shortcodes Ultimate disabled?

    Can you try activating a different theme once more as well like WordPress twenty twenty theme?

    Perhaps you can check your error_log file and see if there’s a specific error that may be causing this?

    Kindly let us know. 🙂

    #2208471
    Prabhu

    This is the problem. See image: https://ibb.co/xMYWbSP

    It perfectly works with other themes for example: WordPress twenty twenty theme

    On my site, I’m using & will use the Classic editor. I’m not going to change the classic editor. So the error to be fixed the theme is compatible with the Classic editor.

    I hope you saw the private message for login details.

    #2208474
    Fernando
    Customer Support

    Yes, I tested having classic_editor on my test website, and I couldn’t replicate the issue you’re having.

    I could definitely replicate it on your test website.

    However, there shouldn’t be any code in GeneratePress that should be causing this.

    With that said, I tested the code found in your Appearance > Customize > Additional CSS:

    .posted-on .updated {
        display: inline-block;
    }
    
    .posted-on .updated + .entry-date {
        display: none;
    }
    .posted-on .updated:before {
        content: "Last Updated: ";
    }
     * {
        font-family: sans-serif !important;
    }

    And I can confirm that this is causing the issue. Specifically, it’s this code:

     * {
        font-family: sans-serif !important;
    }

    You could try removing this and see how it goes.

    Hope this clarifies. 🙂

    #2208485
    Prabhu

    I did so, now it works well. Thanks, Now the particular issue is resolved. But would like to know, how can I use “sans-serif” font site-wide?

    #2208497
    Fernando
    Customer Support

    You can try setting it to the body.

    You can try doing this through Appearance > Customize > Typography, and then set sans-serif to be the font for the body.

    Example: https://share.getcloudapp.com/d5u9qyKE

    If through code:

    body {
    	font-family: sans-serif;
    }

    Hope this clarifies. 🙂

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