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I enter my GP Premium key and click the ‘Save Key’ button. Spinner starts and nothing further happens. No error messages just the spinner.
Have activated and saved keys successfully before. Wanted to scrap and restart those site, so I manually deleted active site URL’s from my account. After that unable to save GP Premium keys
Customer Support
Hi Robert,
Can you try adding the license key again? Then, right Click and Inspect the page and then go to the Console tab.
Example: https://share.getcloudapp.com/DOu4Pyyj
Check for any errors. Usually, with an issue like this, a
403error is the cause. If so, try the steps here: https://docs.generatepress.com/article/403-forbidden-when-activating-license-key/It may also be good to try #1 here: https://docs.generatepress.com/article/debugging-tips/
It would be good to take a backup before deactivating plugins to be safe.
Kindly let us know how it goes. Hope to hear from you soon. 🙂
Have removed all plugins except GP. Have removed all themes except GP
On pressing ‘Save Key’ following error generated:
Blocked loading mixed active content "http://redmug.dev/nmtest1/wp-json/generatepress-pro/v1/license?_locale=user"api-fetch.min.js:2:5295I see. Thank you for testing.
Could you try adding a plugin like this: https://en-ca.wordpress.org/plugins/really-simple-ssl/
Alternatively, you may also try the steps here: https://kinsta.com/blog/mixed-content-warnings/
Kindly let us know how it goes. 🙂
Solved. When using Cloudflare tunnels to expose a localhost site securely, the WP install (settings > general) end up as http://redmug.dev/<sitename>
Changing the Site Address to https://redmug.dev/<sitename> and then saving fixes the issue.
Nothing to do with GeneratePress
I see. Glad you were able to figure out the cause of the issue! Feel free to reach out anytime you’ll need assistance with anything else. 🙂
The following was the solution for me:
Turn off SSL -> activate key -> turn SSL back on
Thank you for sharing James!
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