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[Resolved] Editor Issue

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Home Forums Support Editor Issue

Viewing 15 posts - 1 through 15 (of 21 total)
  • Author
    Posts
  • #2110606
    metcomllc@aol.com

    I am unable to edit my posts. https://www.tryhypnosisnow.com/blog/wp-admin/

    When I try to edit posts this is what I see https://postimg.cc/F7Gt13T3

    I have cleared my cache multiple times

    I have also deactivated plugins to see if that was the issue.

    #2110682
    David
    Staff
    Customer Support

    Hi there,

    it looks like some code is not loading in your editor.
    I would begin by disabling any cache / optimization plugins.
    Then log into the site in incognito browser to eliminate browser cache/extensions.

    #2110707
    metcomllc@aol.com

    I tried that but I still have the same issue.

    #2110744
    David
    Staff
    Customer Support

    WHilst in the editor, Right Click > Inspect the page to open the Developers console, in the Console tab are there any Red errors ?

    #2110751
    metcomllc@aol.com

    No red errors. This is what I see

    JQMIGRATE: Migrate is installed, version 3.3.2
    content_page.js:2506 Bartender API access denied.
    SerpResultsMetrics.handleError @ content_page.js:2506
    blocks.min.js?ver=28d5b8f8805a22435cbdc51927067812:2 Updated Block: core/cover
    blocks.min.js?ver=28d5b8f8805a22435cbdc51927067812:2 Updated Block: core/button
    blocks.min.js?ver=28d5b8f8805a22435cbdc51927067812:2 Updated Block: core/cover
    blocks.min.js?ver=28d5b8f8805a22435cbdc51927067812:2 Updated Block: core/cover
    blocks.min.js?ver=28d5b8f8805a22435cbdc51927067812:2 Updated Block: core/gallery
    blocks.min.js?ver=28d5b8f8805a22435cbdc51927067812:2 Updated Block: core/cover
    DevTools failed to load source map: Could not load content for chrome-extension://eakacpaijcpapndcfffdgphdiccmpknp/scripts/content_page.map: HTTP error: status code 404, net::ERR_UNKNOWN_URL_SCHEME
    #2110759
    David
    Staff
    Customer Support

    Can you try a different browser ?

    As the Bartender API access denied error is commonly caused by a browser extension.

    #2110929
    metcomllc@aol.com

    This is what I see using Mozilla

    This page uses the non standard property “zoom”. Consider using calc() in the relevant property values, or using “transform” along with “transform-origin: 0 0”. post.php
    JQMIGRATE: Migrate is installed, version 3.3.2 jquery-migrate.min.js:2:709
    Updated Block: core/cover blocks.min.js:2:56106
    Updated Block: core/button blocks.min.js:2:56106
    Updated Block: core/cover blocks.min.js:2:56106
    Updated Block: core/cover blocks.min.js:2:56106
    Updated Block: core/gallery blocks.min.js:2:56106
    Updated Block: core/cover blocks.min.js:2:56106
    MouseEvent.mozPressure is deprecated. Use PointerEvent.pressure instead. tinymce.min.js:2:8856
    This site appears to use a scroll-linked positioning effect. This may not work well with asynchronous panning; see https://firefox-source-docs.mozilla.org/performance/scroll-linked_effects.html for further details and to join the discussion on related tools and features! post.php

    #2110940
    David
    Staff
    Customer Support

    And does the editor work correctly in Mozilla Firefox ?

    #2110953
    metcomllc@aol.com

    No, it does not work correctly in Mozilla Firefox.

    #2111017
    David
    Staff
    Customer Support

    Are you able to provide me with temporary admin access so i can take a closer look ?

    #2111026
    metcomllc@aol.com

    Sure.

    Removed by admin

    #2111034
    David
    Staff
    Customer Support

    First issue to address would be the PHP version on your server its at 7.2 – which is out of date and poses some potential security risks. I would recommend updating to 7.4 before thinking about updating to 8.0.

    Please note when sharing login details please add them to the Private Information field.

    #2111036
    metcomllc@aol.com

    I just updated PHP to 7.4

    #2111047
    David
    Staff
    Customer Support

    You need to DISABLE ALL plugins and check in a private browser to eliminate a plugin conflict.

    #2111048
    metcomllc@aol.com

    I disabled all the plugins one at a time but did not find anything.

Viewing 15 posts - 1 through 15 (of 21 total)
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