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[Resolved] Elements Hero Keyword (Tag) does not work

Home Forums Support [Resolved] Elements Hero Keyword (Tag) does not work

Home Forums Support Elements Hero Keyword (Tag) does not work

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #2102856
    Iris Pilarek

    Elements Hero Keyword (day) does not work

    Instead of posts, I use the Custom Post Type Podcast. I created for different series (podcast categories) and sides differently Hero elements. All work.

    Now we want to create more Hero elements that should not be organized through series (categories) but about tags. This display option does not seem to work.
    I chose the display options “Podcast Keyword Archiv” and “Podcast Keyword” (see Image podcast-hero-schlagwort01.png).
    In the Elements Hero overview, however, is “Post Keyword Archive” and “Podcast Keyword” (see Image elements-uebersicht.png).

    I tried different display options and searched for a solution in the Support Forum and Documentation. But I have no idea for a solution.

    Website: https://reiseefrequenzen.de/
    Page Elements Hero Keyword: https://reiseefrequenzen.de/tag/england/

    Thank you for help and sorry for bad English.

    #2102918
    David
    Staff
    Customer Support

    Hi there,

    is the Keyword a Custom Taxonomy ? Or is it just the translation of the Tag taxonomy ?

    #2104465
    Iris Pilarek

    Hi,

    it is the translation of the Tag taxonomy. This WordPress website runs in German.

    #2104982
    David
    Staff
    Customer Support

    Would it be possible to get Temporary Admin Access – so we can take a look at whats going on there ?
    You can share login details in the Private Information field.

    #2108681
    Iris Pilarek

    Hi,
    Thank you for watching it. Access data are in the private area.

    #2108759
    Ying
    Staff
    Customer Support

    Hi Iris,

    The front end seems working fine.

    The back end shows posts tag archive in the element’s location, I believe it’s because you have a post that has the England tag has well.
    https://www.screencast.com/t/EHU3Bt6je

    Can you try remove the tag from the post?

    #2109698
    Iris Pilarek

    On Screencast.com I get the following message: Screencast is currently unavailable due to emergency maintenance. We’re sorry for any inconvenience and will have Screencast back up and running as fast as possible.

    I removed the day “England” from the post.
    But I see no change on https://reisefrequenzen.de/tag/england/.

    You: “The back end shows posts tag archive in the element’s location …”

    Yes, but in the display rules “Podcast Tag Archive” is set. (https://reisefrequenzen.de/files/podcast-hero-schlagwort01.png)
    He does not seem to take that and makes “Post Tag Archive”.

    I hope I can express myself correctly.

    #2109821
    Ying
    Staff
    Customer Support

    Can you also add the podcast tag archive to the excluded locations of the global header element?
    https://www.screencast.com/t/Wxk1fPy7Ie
    They are currently having location conflicts.

    Let me know 🙂

    #2109989
    Iris Pilarek

    Hallo Ying,

    That is the solution.

    Auweia. Geez. I could have known that myself. Sorry that I took your time. But maybe this ticket helps to someone else.

    Many many thanks!!!

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