Site logo

[Support request] Staged Site

Home Forums Support [Support request] Staged Site

Home Forums Support Staged Site

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #1964887
    Marjorie

    Hello

    I staged my site and then I installed the dispatch theme on it, but when I checked my live site it also changed.

    Please can you tell me how to fix this. I want my live site to be back the way it was, please help

    #1964901
    Leo
    Staff
    Customer Support

    Hi there,

    Unfortunately there isn’t anything we can do from the theme’s standpoint.

    That sounds like the staging site just wasn’t set up correctly.

    You can try to restore a working backup for the live site – your hosting support should be able to help with this if you describe the problem to them.

    #1964910
    Marjorie

    I had the staged site deleted.

    1. My homepage is back to the way it was, but my blog page and my single posts are not showing properly.

    2. I can’t seem to make any edits to my homepage

    Can you have a look at it for me please? https://marjorieduncan.com

    #1964913
    Marjorie

    If I remove the dispatch theme would it go back to the last theme it had?

    If yes how do I remove the theme

    #1965220
    David
    Staff
    Customer Support

    Hi there,

    simplest option would be to ask your host, to load a backup of the site before they created the staging site and the library site was installed.

    #1965459
    Marjorie

    Unfortunately David, all the damage has already been done.

    I am now trying to redo the site all over again, please bear with me if I seem to be asking multiple questions.

    I will now close this ticket and be back with a new one

    #1965521
    Leo
    Staff
    Customer Support

    This isn’t something we will be able to assist with.

    Are you sure there is no auto backup with your hosting?

    If you need to revisit the previous topics, you can find them in your forum profile:
    https://docs.generatepress.com/article/using-the-premium-support-forum/#forum-profile

    #2275358
    Quincy

    Marjorie,

    Did you ever find out what caused this? I’ve just been dealing with a similar issue in that any change I’ve made to my Staging site has also automatically changed my live site, even after moving it to a different server. Thanks.

Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.