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[Support request] Site logo/identity is different from that on mobile and PC

Home Forums Support [Support request] Site logo/identity is different from that on mobile and PC

Home Forums Support Site logo/identity is different from that on mobile and PC

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #1954124
    Kai

    Hi there!

    I would like to receive your advice on how to make the logo on my website the same as the one on mobile and PC’s version, please. I have tried viewing the website from both PC and some phone types, and it seems to be working well – but when I view on, let’s say iPad pro or phone but view on horizontal, the logo is changed back to the default Wordsmith logo. My website is kainguyen.today.

    Thank you!

    #1954152
    Elvin
    Staff
    Customer Support

    Hi Kai,

    Have you sorted this out? I’ve checked the page on a mobile device its using the same logo as desktop’s.(it’s small though)
    https://share.getcloudapp.com/yAuypppO

    #1954154
    Kai

    Hey Elvin!

    Unfortunately not yet. The mobile device is fine but only if I hold the phone vertically. Once I hold the phone horizontally, I see that the logo is right back at the default logo.

    #1954174
    Elvin
    Staff
    Customer Support

    Can you share the settings you have on Appearance > Customize > Site Identity and Appearance > Customize > Layout > Header?

    Also, can you try clearing your site’s cache? (check if the host has some sort of server caching).

    Let us know.

Viewing 4 posts - 1 through 4 (of 4 total)
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