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Hello,
I am having an issue with a site I just migrated over from a staging area. The site is loading properly in Chrome and Firefox on desktop but not on Edge. Safari mobile is producing the same results but when I am in Safari on my iphone and “Request Desktop Website” it works but switch back to “Request Mobile Website” it doesn’t load, only the Header. I also noticed the mobile menu isn’t working properly. I have deactivated all the plugins and tested it but it seems to be a browser issue as I also had someone test it in Chrome on Android and it works.Any thoughts or suggestions, I would greatly appreciate it.
Thank you
KellyCustomer Support
Hi there,
i tested the site on iOS Safari and it looks to me like its loading correctly, even after using Request Mobile / Desktop sites. I also tested the mobile menu toggle and that is working.
On the note of Request Mobile Site – that option only really applies if there is a separate subdomain site for the mobile site – its not something commonly used today with responsive themes like GP.
Are you able to test the site on a different network and using a Private/Incognito browser to eliminate any ISP/Router/Browser caches that may be interfering ?
Hello,
Thank you for your response. I was using the Request Desktop Site as another avenue to test. I have tested it incognito and externally and was having these issues. But as of this morning, I see it is now working on Safari. Perhaps since this was a migration it took longer to refresh. I am not totally sure, as I am not a developer, but thank you for taking the time to review this.
Kelly
Most likely there was some cached files along network path that had some ‘old’ data being stored. It can take a little while for changes to propagate and a lot of servers particularly ISPs like to cache files longer then we would like them too 🙂
Are all the issues now resolved ?
Yes, I believe so. Thank you again for taking the time.
Kelly
You’re very welcome !
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