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My submenus will not open on mobile devices. If I click the arrow to drop down, the arrow changes direction but the submenu does not appear.
Example page: https://www.travelswithted.com/rv-awning-alternatives/
Customer Support
Hi there,
Any chance you can disable all plugins except GP Premium to eliminate conflicts from other plugins first?
Let me know 🙂
I did disable all plugins and test and I was still having the same issue.
Plugins are re-activated now.I’ll need to see the issue with all plugins disable to be able to debug.
Can you turn them off again for me to see?
If this is a live site with traffic, please start a staging site so we can go through some debugging steps.
Thanks!
Here is the staging link: https://www.travelswithted.com/staging/3510/
I deactivated all plug-ins and reactivated them one at a time and never was able to replicate the issue in staging. However, I still see the issue on the live site.
I can’t really see how this could be a theme issue if it only happens on the live site.
What if you just push the staging site live?
I pushed staging live and am still seeing the issue. I am not sure why it was working on staging but not live.
Customer Support
Hi there,
i tested the menu on my phone and it is working … BUT … it takes a long time and multiple taps for them to work.
The problem looks related to the Javascript being loaded on the site, which looks to be the adverts or the Ezoic scripts, they’re creating Long tasks which block the browser from doing other things like responding to a tap/click.You should speak to Ezoic about this.
Do you have any caching or optimizing options activated on the host/server level of the live site?
That’s the only reason I could think of.
Worth checking with your host to see if they have any insights.
Thank you! I will work to resolve with host.
Make sure you see David’s reply as well:
https://generatepress.com/forums/topic/submenu-not-working-on-mobile-blog-pages/#post-1818833FYI my Ezoic site does the same thing.
Did you ever get a resolution from Ezoic? If so what was it?
Customer Support
Hi David,
Try disabling “Remove Unused CSS” optimization setting. We’ve had one customer having the same issue with that setting from Ezoic.
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