[Support request] Yoast SEO not available

[Johann]

Hi Team,

After connecting to my WP account, I realised for strange reasons that the Yoast SEO plugin is NOT available anymore…quite embarassing I have to admit !

Everything’s up-to-date…

What do you advise ^_^’ ?

[Longinos]

Hi Johann
Sure is not avalilable?
I can see it here.
https://wordpress.org/plugins/wordpress-seo/

[David]

Hi there,

is your site on wordpress.com ?

[Johann]

Hi guys,

As you can see on below picture, I can’t access the Yoast SEO plugin…no Yoast SEO icons here or there…

I haven’t done anything strange, just a normal connexion ^^

Registrar = O2 Switch ==> cPanel ==> WordPress settings (I guess that’s WordPress.org ?)

[Johann]

https://ibb.co/xSr0dQQ

[David]

Go to Dashboard > Plugins and make sure you have the Yoast Plugin installed and Activated.

[Johann]

Hi again David,

Please look at this loom session and you’ll see what I experiment…

https://www.loom.com/share/a459bc780bf14b658cb3a86683f7a406

[Longinos]

Hi Johann
So te question is not that is not available but you can´t install it.
And there can be a bunch of reasons for it, but my experience is mainly 3 reasons:
1.- Maybe your hosting avoid installation of some plugins. Ask to the hosting.
2.- Maybe a file permission issue, if the user that runs the web process is unable to write in this directory, the plugin can´t install
3.- Maybe lack of space in the disk.
Can you acces to the web log? Maybe there is some message to explain the error.

[David]

You need to speak with your Host.
GeneratePress has nothing to do with this, it has no control over the permissions for installing a plugins such as Yoast.

[Johann]

Ok guys, thanks for the cool help !

The thing is that I always used Yoast from the very beginning of my website’s creation so I don’t really understand why as a sudden I can’t access it anymore without any logic…

I keep you posted as it might be helpful for the other users

[David]

Thanks Johann – let us know what you find 🙂

[Johann]

Hi There,

Quick update for you guys.

I went to my registrar and explained them what was the issue.

They recommended me to go to that directory ==> public_html/wp-content/plugins and then to delete the wordpress-seo folder (Yoast SEO in my case) in the cPanel file manager.

Once done, go back to WP > Dashboard > Plugins > Look for Yoast SEO > Install > Set it up

Done (phew) !

[Longinos]

Hi Johann

Then I think the main reason for the issue was file permisions, for whatever reason the folder is not writable
by the user that runs the web process. Deleting it and re-create makes the folder writable.

[David]

Johann – glad to hear you found a solution

[Author]

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