[Support request] YITH One-click checkout problem

[Pedro]

Hello! I just bought and set up the YITH One-click checkout plugin.

I have a problem. When customers click on the one-click checkout button, they are redrigged to the payment page (my account / my orders).

Once there, the icon of the cart is lost (previously I have configured it with your help so that it only shows the quantity of the items in the cart and not the price)

The GP Premium style for WooCommerce disappears. (The pay button is shown as WooCommerce original)

Below you can see several screenshots:

https://www.dropbox.com/s/wn7at9d03fg4w0a/Captura%20de%20pantalla%20de%202019-02-14%2014-23-06.png?dl=0
https://www.dropbox.com/s/5fj672fhgoaypje/Captura%20de%20pantalla%20de%202019-02-14%2014-23-08.png?dl=0

Please help!

[Tom]

Hi there,

How can I get to that checkout page? I’m not able to find it.

Let me know 🙂

[Pedro]

Hello Tom!

That payment page is only displayed for customers who have an account in the store.

For guests, the plugin only redirects to the checkout. There is no problem there.

The problem is for the old clients who have an account, when being redirected to pay the problems appear.

[Tom]

I would need access to that page to understand why the issue is happening. Feel free to send me login details if you’d like: https://generatepress.com/contact

Thanks!

[Author]

Posts