[Support request] WP Version 5.8.2 Update – Critical Error

Home Forums Support [Support request] WP Version 5.8.2 Update – Critical Error

Home Forums Support WP Version 5.8.2 Update – Critical Error

  • This topic has 3 replies, 3 voices, and was last updated 1 month ago by David.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #2049836
    Sharon

    Hi there, just updating my website and after updating my plugins my website doesn’t display but a critical error message comes up.
    Then I cannot configure the GP Premium plugin (message comes up “Sorry you do not have access to this page.”). Nor can I access my GP Theme as I normally do to check my Licence has updated. My website is still active under my GP login. Plus I have carried out and checked all your above actions.

    Any ideas?

    #2050413
    Ying
    Staff
    Customer Support

    Hi Sharon,

    I’m not able to log in using the details provided, can you please confirm?

    Thanks!

    #2050749
    Sharon

    Hi replied yesterday with login details (below) but don’t think it got through as didn’t fill in this box.

    #2050969
    David
    Staff
    Customer Support

    Hi there,

    first thing to do is to disable all plugins to see if there is a conflict.

    If that fails then check the Dashboard > Tools > Site Health.
    I see 5 recommended improvements – of which there are: A Scheduled Event had Failed and Your site could not complete a Loopback request. Both of which could be related and something you should raise with your host as they are server level issues.

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