WP Reviews Pro Says Comments Disabled In Theme

[Mary Pearson]

I’ve recently installed WP Review Pro on https://ChristianGays.com. Initially I had a problem with it not showing a box to input comments, even though I have comments enabled in my WP settings. Their solution was to have me go to every page that I want to add the “reviews”, go to Quick Edit and tick to Enable Comments. I thought that was strange that I should have to do it for every page when I have the WP settings to allow.

However, I did that, and indeed it showed the comments box, but only for logged in members. I have my WP settings to allow visitors to comment, if they leave name and email address, but it doesn’t show up. There is just a message “Please login to comment”.

I submitted a ticket to WP Review Pro, they went into the admin of my site and their response is:

It seems that somewhere in the framework of the theme you are using the comments are disabled. So the issue is not related to WP Review or MyThemeShop.

I tried to disable it from here: http://ovo.li/bJsbgI
But that didn’t work.

Since we are not familiar with the theme and it’s framework I am afraid to deactivate something which may break your website.
Try to consult with the developers of the theme and ask them how to enable the comments.

Is this anything you can help me with Tom?

GeneratePress 1.3.43

GP Premium 1.2.94

[Tom]

Hi Mary,

You can see comments available to everyone here on the demo: http://demo.generatepress.com/2015/04/14/simple-lightweight-responsive/

GP uses standard WordPress comment functionality: https://github.com/tomusborne/generatepress/blob/1.3.43/comments.php

Nothing fancy going on at all.

I would be very interested to hear why they think it’s the theme causing their plugin not to work.

One thing to make sure is that you cleared your caching plugin after making those changes. A lot of caching plugins don’t cache for logged in users, so you see changes that logged out users won’t until the cache is cleared.

Sorry to send you in circles!

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Mary Pearson]

Thanks Tom. I suspect they just don’t know and are trying to shift the focus somewhere else.

[Tom]

If they have any instructions or tips on integrating their plugin with themes I’ll definitely take a look for you.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Mary Pearson]

Tom, you are too good to me. Thank you.

The plugin is pretty straight forward. Settings -> WP Review Pro gives options. There are just a few choices.

How can I get you my login details?

[Leo]

Hi Mary,

You can use either Pre-Sale Question or Account Issue form on this page: https://generatepress.com/contact/

Just mention the topic 🙂

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Mary Pearson]

Thanks Tom. I’ve sent the info. Their latest response from the fact that there is no change when I disable WP Review Pro:

From now we can conclude that your users cannot comment even when you are not using WP Review.

Therefore, considering that the issue is not related to MyThemeShop, please consult with your theme developers and find out a way with them to enable commenting on your site.
———————————————————————-

[Tom]

I just created a test page on your site (feel free to delete it) where I enabled standard comments.

The comments area shows up as expected with no issues, so I’m not sure what they’re doing on their end..

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Mary Pearson]

It is showing as “Please login to comment” for me using Safari, Firefox and Chrome.

Are you sure you weren’t logged in at the time?

[Tom]

That login message is wrapped in an element with this class: swpm-login-to-comment-msg

I also see the comment before briefly before it disappears and that message appears.

It looks like you have some sort of anti-spam plugin which is preventing guests from posting comments.

After searching for “swpm-login-to-comment-msg” it looks like it’s a part of the Simple Membership plugin.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Mary Pearson]

Yes I see that too. This is great info Tom. It gives me a few places to look. Thank you so much!

[Tom]

You’re welcome 🙂

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Mary Pearson]

You did it once more! You found the answer. Thank you so much! swpm is my Simple Membership plugin. There was a setting to only allow logged in users to make comments. I un-ticked it and voila! Comments in all their glory. Think I’d better put a reCaptcha on it.

Thank you again SO much Tom!

[Tom]

You’re welcome 🙂

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

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