[Support request] Working with GPP disappears Elementor Page Builder

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  • #357271
    Jorge

    Hello Tom:
    This is my first query to GeneratePress Pro that I was doing some adjustments with Elementor in free version.
    But going from the WordPress editor to the Elementor editor sends me directly to the frontpage/?elementor” and I do not see the editor. Can you help me? Did I touch anything on the template that disabled it?
    From now thank you – Jorge

    #357273
    Leo
    Staff
    Customer Support

    Hi there,

    Not sure what you mean. Are you looking for GP’s customizer?
    https://docs.generatepress.com/article/finding-the-customizer/

    Let us know.

    #357470
    Jorge

    It seems that the problem is not with Elementor but it is another because I deactivated it and follow the problem.
    When I go to Appareance> Customize instead of viewing the home page, I see the login page in the area where it is edited.
    If I change from Chil Theme GP to GP without child the homepage appears but when trying to modify something, warns me: I do not have permissions to make changes.
    I return to Chil Theme and the login screen appears, always from Appareance> Customize
    I can send you captures of images or allow you to access the front end
    Thanks Jorge

    #357585
    Leo
    Staff
    Customer Support

    Sorry still not quite sure what the problem is.

    Can you try disable all non-GP plugin and see if it works?

    You can upload the screenshots to this site and provide the direct link here: https://postimages.org/

    #357736
    Jorge

    I put all the plugins disabled and one by one I was activating until I found that the WP Super Caché plugin was causing the problems.
    I uninstalled it, as it should be done according to your own recommendation. Now I’ve left the site without a cache. Do you have any recommendations on this? I think I should install it again, or recommend another?
    I sent you a screenshot of the problem I had is GPP01.jpg
    I’m very grateful to you Leo.
    Jorge

    #357738
    Leo
    Staff
    Customer Support

    Can you provide a direct link for the screenshot here?

    Caching plugins are not necessary. Check out some tips here: https://generatepress.com/fastest-wordpress-theme/

    #357739
    Jorge
    #357742
    Leo
    Staff
    Customer Support

    So that happens every time you go to the customizer with WP Super Cache?

    The popular caching plugin right now is WP Rocket.

    #357755
    Jorge

    If that happened, WP Super Caché worked together with Autoptimize and I think the cache was very large over 20Mb and it must have had a first reinstallation in its memory.
    Rocket Cache is just for payment, I do not have that money for this site, at least until I start producing.
    Do you know another? I think I’ll try out W3 Total Caché.

    #357853
    Lyle

    Jorge,

    I use the free version of Comet Cache on all of my site. It works very nicely with Autoptimize and Async Javascript. And Elementor and GPP. And it is the only cache plugin that I have used that actually clears the cache when instructed to do so 🙂

    https://wordpress.org/plugins/comet-cache/

    Cheers!
    Lyle

    http://snifflevalve.com
    Tutorials and tips for GeneratePress, WP Show Posts, WordPress and Elementor

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