Archived topic
White screen when customizing in premium
5 replies · Started by Jorian on April 13, 2018
When i try to customize the theme, i only get a white page.
After disabling the premium plugin, i can customize.
It is not a memory problem. I use php 5.6
Removed Wordpress and database and re-install but it won't fix the problem.
Hi there,
How did you confirm that it's not a memory problem?
PHP 5.6 is old. I would recommend asking your host to upgrade. Otherwise you can't use our new add-on Sites.
Please give #1 a shot here to eliminate plugin conflict: https://docs.generatepress.com/article/debugging-tips/
Let me know :)
We've updated php to version PHP Version 7.2.4
Memory is on 2GB
When activating module colors it stucks.
Rest of the modules works now.
What can it be?
That happens with all other plugins de-activated?
Not even other plugins installed. Ive also do a whole new installation/setup
Hmm that's weird. Haven't received any other reports like this.
Any chance you can send us admin access through Account Issue here?
https://generatepress.com/contact/
Make sure to reference the topic.
