[Support request] Where is the theme?

[Jan]

Hi,
I have installed the theme, downloaded and activated the plugin, chosen modules and theme (Service), created menu but nothing happens – theme doesn´t show up. The front page is blank.
https://lokalpartner.info/folk/
Anybody here to help?
Jan

[David]

Hi there,

can you retry the Site Import again and make sure you include the second step to import content.

[Jan]

Have done that, theme doesn´t show up.
Jan

[David]

Were there any errors displayed during the site import process?

[Jan]

No, I can´t say that. I have removed the theme once and I have installed it again.
I can see that, because the demo area is greyed out. Isn´t that a sign that it has been installed?
Not sure what you mean by “second” step. The installation process could have been documented better.
For instance, what is the first step when I have chosen the theme?
Do you need the login info to have a look?
Jan

[David]

Sorry maybe i misunderstood – did you try to import the Service site from our Site Library?

https://docs.generatepress.com/article/using-the-site-library/

[Jan]

From the plugin -> Site Library. When I go there, this comes up,
Existing Site Import Detected. I can also there remove the imported site. Have done that twice.
Jan

[David]

Could you provide us with temporary admin access to the site ?
You can add the login to the Private Information field upon reply

[Jan]

Here comes…

[David]

Could you change the user profile to provide us Administrator rights?

[Jan]

ops…sorry! Done…

[Leo]

I just tried importing Service in your site and didn’t experience any issues:
https://www.screencast.com/t/1PrqoC4F

Hope that helps 🙂

[Author]

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