[Resolved] 'Visual' tab not working?

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  • #964846
    Jim

    Hi,

    I am creating a new site using the latest version of the GP theme and GP Premium plugin. For the ease of the client I have the ‘Classic Editor’ plugin installed too. At present, no other plugins are activated. However, I notice that the ‘Visual’ tab within Sections no longer seems to work? Also, hitting the Visual tab adds the following code into the section’s content?
    <span style="display: inline-block; width: 0px; overflow: hidden; line-height: 0;" data-mce-type="bookmark" class="mce_SELRES_start"></span>

    To see if this was site-specific I updated the WP, the GP theme and premium plugin one at a time on another of my sites. After updating GP and plugin I now see the same thing in the older site, all be it intermittently?

    Can you tell me if this is a bug in the latest version of GP?

    Jim

    #964863
    Jim

    On further investigation, I noticed that the default ‘Tab’ setting for pages not using Sections was the ‘Text’. I changed and saved this as ‘Visual’. I now see Sections as ‘Visual’ on entry. However, if you hit the Section’s Text tab and then ‘Visual’ again it remains on Text with the additional code (as before)?

    #965207
    Leo
    Staff
    Customer Support

    Hi there,

    Hmm I thought we had this issue all fixed up before.

    I’m not able to replicate it on my end. Can you take a look at the screen capture and let me know if I’m missing something?
    https://www.screencast.com/t/VT13Eqq3JFnB

    Let me know 🙂

    #965225
    Jim

    Hi Leo, that is exactly where the issue is. I am unable to toggle between Visual and Text. It gets stuck on Text. I can let you have a login. I have also taken screenshot mp4.

    #965238
    Jim

    I have uploaded a small screen capture vid so you can see my problem.

    https://www.screencast.com/t/3aYab7noq

    #965375
    Leo
    Staff
    Customer Support

    Strange. Any chance you can send me the dashboard access with all plugins disabled except GP Premium?

    You can send the dashboard access using Account Issue here:
    https://generatepress.com/contact/

    Please include the following information:
    – The URL of this topic.
    – Login URL.
    – Username and password.

    #965498
    Leo
    Staff
    Customer Support

    For some reason, I didn’t encounter any issues with your install either:
    https://www.screencast.com/t/o25uDC5hPxRF

    Do you have another browser/computer to test?

    Make sure to use incognito mode so we can eliminate any browser extension conflicts.

    Let me know 🙂

    #965705
    Jim

    Hi Leo,
    I’m now thinking it maybe a GP/Firefox thing. I don’t see the issue in Opera or Chrome but do in Firefox (which is my default browser). Tried turning Firefox back their vanilla settings but still seeing it?
    I’d be interested to know what browser you used. Have left the login live in case you wanted to test further?
    Jim

    #966128
    Leo
    Staff
    Customer Support

    I can confirm that it’s a bug with Firefox.

    Can you try using Chrome for now?

    I’ll forward this to Tom for investigation 🙂

    Thanks for reporting it!

    #966132
    Jim

    Ok, great. Thanks for all of your help Leo.

    #966228
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    I believe I have this fixed in GPP 1.9.

    Let me know if you’d like to test the fix and I’ll send over the patch (https://generatepress.com/contact).

    Thanks for reporting! 🙂

    #966258
    Jim

    Yes please Tom. That would be great.

    Jim

    #966274
    Leo
    Staff
    Customer Support

    Can you send us a request through Account Issues form in this link?
    https://generatepress.com/contact

    I’ll forward a copy right away 🙂

    #966853
    Jim

    Hi Leo/Tom,

    I can confirm the 1.8.4 GPP beta plugin fixes the Visual tab issue for me.

    Many thanks to you both.

    Jim

    #967150
    Leo
    Staff
    Customer Support

    Glad to hear!

    Thanks for reporting the bug 🙂

Viewing 15 posts - 1 through 15 (of 26 total)
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