[Resolved] 'Visual' tab not working?

[Jim]

Hi,

I am creating a new site using the latest version of the GP theme and GP Premium plugin. For the ease of the client I have the ‘Classic Editor’ plugin installed too. At present, no other plugins are activated. However, I notice that the ‘Visual’ tab within Sections no longer seems to work? Also, hitting the Visual tab adds the following code into the section’s content?
<span style="display: inline-block; width: 0px; overflow: hidden; line-height: 0;" data-mce-type="bookmark" class="mce_SELRES_start"></span>

To see if this was site-specific I updated the WP, the GP theme and premium plugin one at a time on another of my sites. After updating GP and plugin I now see the same thing in the older site, all be it intermittently?

Can you tell me if this is a bug in the latest version of GP?

Jim

[Jim]

On further investigation, I noticed that the default ‘Tab’ setting for pages not using Sections was the ‘Text’. I changed and saved this as ‘Visual’. I now see Sections as ‘Visual’ on entry. However, if you hit the Section’s Text tab and then ‘Visual’ again it remains on Text with the additional code (as before)?

[Leo]

Hi there,

Hmm I thought we had this issue all fixed up before.

I’m not able to replicate it on my end. Can you take a look at the screen capture and let me know if I’m missing something?
https://www.screencast.com/t/VT13Eqq3JFnB

Let me know 🙂

[Jim]

Hi Leo, that is exactly where the issue is. I am unable to toggle between Visual and Text. It gets stuck on Text. I can let you have a login. I have also taken screenshot mp4.

[Jim]

I have uploaded a small screen capture vid so you can see my problem.

https://www.screencast.com/t/3aYab7noq

[Leo]

Strange. Any chance you can send me the dashboard access with all plugins disabled except GP Premium?

You can send the dashboard access using Account Issue here:
https://generatepress.com/contact/

Please include the following information:
– The URL of this topic.
– Login URL.
– Username and password.

[Leo]

For some reason, I didn’t encounter any issues with your install either:
https://www.screencast.com/t/o25uDC5hPxRF

Do you have another browser/computer to test?

Make sure to use incognito mode so we can eliminate any browser extension conflicts.

Let me know 🙂

[Jim]

Hi Leo,
I’m now thinking it maybe a GP/Firefox thing. I don’t see the issue in Opera or Chrome but do in Firefox (which is my default browser). Tried turning Firefox back their vanilla settings but still seeing it?
I’d be interested to know what browser you used. Have left the login live in case you wanted to test further?
Jim

[Leo]

I can confirm that it’s a bug with Firefox.

Can you try using Chrome for now?

I’ll forward this to Tom for investigation 🙂

Thanks for reporting it!

[Jim]

Ok, great. Thanks for all of your help Leo.

[Tom]

Hi there,

I believe I have this fixed in GPP 1.9.

Let me know if you’d like to test the fix and I’ll send over the patch (https://generatepress.com/contact).

Thanks for reporting! 🙂

[Jim]

Yes please Tom. That would be great.

Jim

[Leo]

Can you send us a request through Account Issues form in this link?
https://generatepress.com/contact

I’ll forward a copy right away 🙂

[Jim]

Hi Leo/Tom,

I can confirm the 1.8.4 GPP beta plugin fixes the Visual tab issue for me.

Many thanks to you both.

Jim

[Leo]

Glad to hear!

Thanks for reporting the bug 🙂

[Author]

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