[Support request] Update not working

Home Forums Support [Support request] Update not working

Home Forums Support Update not working

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #771345
    Nick

    I just paid for the 1.7.7 update, then went to my dashboard and clicked update now on the plugin page and it failed. So, I tried the ADD NEW button and tried to upload the zip, but that failed too. Any ideas? Thanks.

    #771347
    Leo
    Staff
    Customer Support

    Hi there,

    Were you getting one of these errors?
    https://docs.generatepress.com/article/updating-issues/

    Let me know 🙂

    #771394
    Nick

    It says (Update failed. Download failed. Unauthorized)

    #771403
    Leo
    Staff
    Customer Support

    Have you tried the solution in the linked article above?

    Here it is again: https://docs.generatepress.com/article/updating-issues/#getting-an-unauthorized-message

    #771463
    Nick

    I’ve noticed that I have a gray padlock with a yellow triangle before my URL, so I went to whynopadlock.com and it says I have 2 “mixed content errors” on my site. It shows the 2 errors as being the background images in my menu and footer. The inages are a metal image with a gradient. Is there a problem using a gradient in these areas with GPP?

    #771572
    Leo
    Staff
    Customer Support

    Sorry so the update issue is resolved?

    If so any chance you can open a new topic for the separate question and link us to the page in question?

    Thanks!

    #771581
    Nick

    Hi Leo – No, the update issue is not solved. The GPP update won’t install because I am getting a “mixed content error” which is causing my site to be insecure. I have my SSL certificate enabled and working, but I’m getting a “mixed content error” which is causing the whole problem. I’ll start a new post…

    #771584
    Leo
    Staff
    Customer Support

    Hmm that error shouldn’t effect the update process.

    Have you tried the steps here?
    https://docs.generatepress.com/article/updating-issues/#getting-an-unauthorized-message

    Which version are you upgrading from?

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