[Support request] Unwanted symbols in menu

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  • #1031549
    Jana

    I don’t know if this is theme-related or not but I’m working through my options. Embedded in the primary navigation bar on all the interior pages are these symbols < & >. They don’t seem to be functional in any way. Do you know how to get rid of them? Thanks, Jana

    #1031565
    Leo
    Staff
    Customer Support

    Hi there,

    Are you talking about this?
    https://www.screencast.com/t/S777rZXyzxN

    If so it’s inside the page hero.

    Let me know if this helps 🙂

    #1034349
    Jana

    Yes, that is what I’m talking about but I don’t see it in the elements page hero coding, which is this:

    <[elementor-template id=”8088″]>
    <h1>Citizens of Action</h1>

    Do you have any ideas? Thanks, it’s really stumping me!

    #1034358
    David
    Staff
    Customer Support

    Hi there,

    your shortcode should look like this:

    [elementor-template id="8088"]

    that is – do NOT place it inside < .. >

    #1035705
    Jana

    I took off the < > so that this is what the elements code looks like:
    [elementor-template id=”8088″]
    <h1>Our Wins</h1>

    Now there is a large blank space between the top of the page and the merged nav bar. The Site Header is set to Merge and there is no offset site header height marked.

    If I use [elementor-template id=”8088″] without the headline in the elements, it works fine.

    Thanks, Jana

    #1035755
    David
    Staff
    Customer Support

    Where do you want the ‘Hero Wins’ Title to display ? It should be displaying below the Slider based on your original HTML.

    #1035764
    Jana

    Yes, I want the hero title “Our Wins’ to show below the signup/membership box (not slider). Is that what you mean?

    #1036029
    David
    Staff
    Customer Support

    Can you link me to the page where i can see this in place?

    #1036191
    Jana

    Here’s an example:
    https://animalwellnessaction.org/about/

    The symbols are above the nav bar and above the header.

    here is the elements code:
    <[elementor-template id=”8088″]>
    <h1>About</h1>

    if I get rid of the beginning < on the short code, there becomes a huge gap above the nav bar & image.

    #1036195
    David
    Staff
    Customer Support

    So on that header element you have the < > around the shortcode that needs removing.

    The huge gap is coming from the Top Margin that has been added to the Elementor template the shortcode is inserting.

    #1036404
    Jana

    Of course – I should have deducted that – but I really appreciate the help in improving my investigative skills! Thanks, Jana

    #1036408
    David
    Staff
    Customer Support
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