- This topic has 8 replies, 3 voices, and was last updated 1 year, 7 months ago by David.
November 15, 2020 at 8:13 pm #1532859CHANDRASHEKHAR KUSHWAHA
I have activated Genratepress theme it’s working fine for me but the I have issue with Unknowing ads, The pop-up ads coming sometimes I didn’t put any ads code my site yet, Please advise how to solve it
see screenshot http://prntscr.com/vjsnzu
Thank you!November 15, 2020 at 8:19 pm #1532862ElvinStaffCustomer Support
GeneratePress doesn’t include any ads by default.
You may want to check your site if perhaps there are any push notification plugins installed as the image doesn’t seem to be an ad but rather, a push notification.
That said, For us to confirm, can you link us to the site in question?
You can provide the site details on the private information text field. Thank you. 🙂
A wise man once said:
"Have you cleared your cache?"November 15, 2020 at 8:26 pm #1532865CHANDRASHEKHAR KUSHWAHA
Thanks for the support, Actually ads coming when we click on any element on-site and it’s comming Randomly not every time.
I have shared my login details in a private section, Please check it and let me know.
Another screenshot – http://prntscr.com/vjsszsNovember 16, 2020 at 1:36 am #1533023DavidStaffCustomer Support
i checked out your site, first i crawled several pages, and then i checked the sites source code and there is no code for adverts. And i did not see any pop-ups.
Your screenshots look like a popups from another site, your browser may have been infected. Try clearing any caches, disabling any browser extensions, and empty any local storage.November 16, 2020 at 2:54 am #1533079CHANDRASHEKHAR KUSHWAHA
I have checked with different mobile,I can see same error,I also checked with mobile browser (Chrome), Ads comming Randomly not all time, On another hand, I have opened different sites but can’t see any ads in other sites.
Even I have tested opera but showing the same error , Please check below image
http://prntscr.com/vjz2td (There is No plugin in opera)
Thank you!November 16, 2020 at 3:49 am #1533144DavidStaffCustomer Support
I have tested and checked your site again. There is no sign of any code in the site that would make these popup requests and neither do i see them.
Can you ask a friend with a different device on a different network to see if they have the same issue. But this issue is not theme related.November 16, 2020 at 6:28 am #1533294CHANDRASHEKHAR KUSHWAHA
I will check with my friends and let you know the resultNovember 16, 2020 at 6:16 pm #1534039CHANDRASHEKHAR KUSHWAHA
My Quickheal Antivirus showing a warning msg while browsing my site, I have checked and found below article related to unknowing ads, Please check and try to fix it
Please find the screenshot below –
http://prntscr.com/vkfyu3November 17, 2020 at 6:50 am #1534799DavidStaffCustomer Support
I looked at your site, as i said before i cannot see any code in the source that would be causing this, and it is most definitely not theme related.
If you believe your site is infected then you will to find a developer or service that provides site cleaning
- You must be logged in to reply to this topic.