[Resolved] Unwanted ads coming in my site

Home Forums Support [Resolved] Unwanted ads coming in my site

Home Forums Support Unwanted ads coming in my site

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #1532859
    CHANDRASHEKHAR KUSHWAHA

    Hi Team,
    I have activated Genratepress theme it’s working fine for me but the I have issue with Unknowing ads, The pop-up ads coming sometimes I didn’t put any ads code my site yet, Please advise how to solve it
    see screenshot http://prntscr.com/vjsnzu
    Thank you!

    #1532862
    Elvin
    Staff
    Customer Support

    Hi,

    GeneratePress doesn’t include any ads by default.

    You may want to check your site if perhaps there are any push notification plugins installed as the image doesn’t seem to be an ad but rather, a push notification.

    That said, For us to confirm, can you link us to the site in question?

    You can provide the site details on the private information text field. Thank you. 🙂

    A wise man once said:
    "Have you cleared your cache?"

    #1532865
    CHANDRASHEKHAR KUSHWAHA

    Hi Elvin,
    Thanks for the support, Actually ads coming when we click on any element on-site and it’s comming Randomly not every time.
    I have shared my login details in a private section, Please check it and let me know.
    Another screenshot – http://prntscr.com/vjsszs

    #1533023
    David
    Staff
    Customer Support

    Hi there,

    i checked out your site, first i crawled several pages, and then i checked the sites source code and there is no code for adverts. And i did not see any pop-ups.

    Your screenshots look like a popups from another site, your browser may have been infected. Try clearing any caches, disabling any browser extensions, and empty any local storage.

    #1533079
    CHANDRASHEKHAR KUSHWAHA

    Hi David,
    I have checked with different mobile,I can see same error,I also checked with mobile browser (Chrome), Ads comming Randomly not all time, On another hand, I have opened different sites but can’t see any ads in other sites.
    Even I have tested opera but showing the same error , Please check below image
    http://prntscr.com/vjz2td (There is No plugin in opera)
    Thank you!

    #1533144
    David
    Staff
    Customer Support

    I have tested and checked your site again. There is no sign of any code in the site that would make these popup requests and neither do i see them.

    Can you ask a friend with a different device on a different network to see if they have the same issue. But this issue is not theme related.

    #1533294
    CHANDRASHEKHAR KUSHWAHA

    Hi David,
    I will check with my friends and let you know the result

    #1534039
    CHANDRASHEKHAR KUSHWAHA

    Hi David,
    My Quickheal Antivirus showing a warning msg while browsing my site, I have checked and found below article related to unknowing ads, Please check and try to fix it
    https://www.getastra.com/blog/cms/wordpress-security/fix-push-notifications-malware/
    Please find the screenshot below –
    http://prntscr.com/vkfyu3

    #1534799
    David
    Staff
    Customer Support

    I looked at your site, as i said before i cannot see any code in the source that would be causing this, and it is most definitely not theme related.

    If you believe your site is infected then you will to find a developer or service that provides site cleaning

Viewing 9 posts - 1 through 9 (of 9 total)
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