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[Support request] Unable to save due to 1 invalid setting.Setting does not exist or is unrecogniz

Home Forums Support [Support request] Unable to save due to 1 invalid setting.Setting does not exist or is unrecogniz

Home Forums Support Unable to save due to 1 invalid setting.Setting does not exist or is unrecogniz

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  • #2542633
    Amor

    When customizing the colors in the child theme’s (downloaded from your site) Customizer, I received the following error: “Unable to save due to 1 invalid setting. Setting does not exist or is unrecognized

      I just got GeneratePress Premium and GenerateBlocks Pro
      I am using the GeneratePress Child Theme
      I don’t have Gutenberg Installed

    I wanted to use the hex color: #005999, and #A81900

      I have disabled all plugins except GP Premium and still get the “Unable to save due to 1 invalid setting.Setting does not exist or is unrecognized”

    Screenshot of the error I receive when customizing colors.

    What did I do wrong? Your assistance would be very much appreciated. Thank you.

    #2542941
    David
    Staff
    Customer Support

    Hi there,

    i went into your site, in Customizer > Colors, i added the two colors you listed, and i added them to the Body > link colors.
    Can you check and confirm if you can do the same ?

    #2543602
    Amor

    David. Thank you for responding and fixing the issue extremely fast.I am not sure what you exactly did but I did add the two colors I wanted. Maybe you did it differently. Note: What I love about every response to a ticket is the inclusion of the specific documentation. I am extremely glad I purchased the Premium version of GP. I just recommended GP Premium to someone that needs two of their websites updated/redesigned.

    #2543817
    David
    Staff
    Customer Support

    Glad to be of help! And thank you for the kind words and recommendation !!

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