[Resolved] Unable to Safely Update GP Premium

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Viewing 15 posts - 1 through 15 (of 21 total)
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  • #891048
    Paul

    GP Premium
    You have version 1.7.8 installed. Update to 1.8.2. View version 1.8.2 details.
    Compatibility with WordPress 5.1.1: Unknown

    I have been unable to update since version 1.7.8. When I update the plugin, my cart functionality breaks. I suspect that it’s a plugin conflict with a woocommerce extension or woofunnel plugin, but I am not sure. I do have a staging site available. Could you help me troubleshoot the problem and address the conflict via a future plugin update?

    -Paul

    #891053
    Leo
    Staff
    Customer Support

    Hi there,

    Since you have a staging site set up, can you disable woocommerce extension or woofunnel to see if there are indeed conflicts there?

    If so, can you link us to the staging site so we can actually see the issue?

    #891060
    Paul

    I thought it might be more informative for you to check the functionality of the cart before “upgrading.” See that it works in the current version and see what breaks when the plugin is updated.

    The staging site is:
    http://staging-digamiwi.kinsta.cloud/

    I just told Kinsta to build a new staging environment — so it’s an exact copy. Please create a username and password, and I’ll adjust your user rights.

    #891064
    Leo
    Staff
    Customer Support

    Can you briefly explain what is the issue? Or the steps I need to take to produce the issue?

    I clicked on the cart icon on both the current site and staging site but don’t see any differences.

    Let me know 🙂

    #891191
    Paul

    So, the staging site had version 1.78 installed when you checked it.

    I just upgraded to the current version.

    If you check now, you’ll the cart has a number of problems with it. Only change was upgrading the plugin to the current version.

    #891194
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    I’m not seeing any issues in the Cart. Any chance you can show us a screenshot of what you’re seeing? Have you tried clearing your browser cache?

    #891196
    Paul

    Sure:
    Up and down arrows don’t work: https://www.screencast.com/t/NdaMliYTd
    Up and down arrows don’t work and conflict with font awesome: https://www.screencast.com/t/0CGIbkV9e

    You should be able to reproduce these errors without any problems. I don’t know why they are occurring though.

    #891223
    Leo
    Staff
    Customer Support

    Any chance you can disable any caching enabled on the staging site?

    #891226
    Paul

    As far as I know, Kinsta doesn’t use a CDN on their staging site. I don’t have any caching plugins, just the Kinta CDN.

    #891227
    Paul

    I do use autoptimize — that does some caching I think.

    #891684
    David
    Staff
    Customer Support

    Hi there,

    which browser are you seeing the issues?
    The only issue i can see on the main browsers is there is the text hover underline that has been applied to all anchor tags

    #894249
    Paul

    I updated the main site to make troubleshooting easier.
    The cart functionality isn’t working. I can’t increase or decrease quantities.
    Here’s a video so you can see what I see:

    I did make the changes live on the site — so folks can’t change quantities when they purchase. I appreciate your assistance in getting this matter rapidly resolved.

    -Paul

    #894623
    Tom
    Lead Developer
    Lead Developer

    Here’s what I see on the staging site:
    Product: https://www.screencast.com/t/T8fzr0FI
    Cart: https://www.screencast.com/t/j1X3vQKtl4

    On the live site, the buttons are indeed broken. My assumption is that the caching hasn’t updated, as it looks like our woocommerce.js file isn’t doing what it needs to do.

    I tried to check the source for our woocommerce.js file, but everything is minified/combined, so it’s impossible to tell whether it has been updated to the latest version.

    #894709
    Paul

    I tried disabling Autoptimize completely to fix the minification issue and that fixed the broken button.s Evidently the cart issue is connected autoptimize mininfication scripts. Any suggestions on getting autoptomize to work with GP premium?

    #895503
    Tom
    Lead Developer
    Lead Developer

    Hmm, Autoptimize shouldn’t be an issue (we use it here on this website).

    Can you make sure your javascript options match what we show here?: https://generatepress.com/fastest-wordpress-theme/

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