- This topic has 20 replies, 4 voices, and was last updated 1 year, 11 months ago by Tom.
May 6, 2019 at 1:22 pm #891048Paul
You have version 1.7.8 installed. Update to 1.8.2. View version 1.8.2 details.
Compatibility with WordPress 5.1.1: Unknown
I have been unable to update since version 1.7.8. When I update the plugin, my cart functionality breaks. I suspect that it’s a plugin conflict with a woocommerce extension or woofunnel plugin, but I am not sure. I do have a staging site available. Could you help me troubleshoot the problem and address the conflict via a future plugin update?
-PaulMay 6, 2019 at 1:26 pm #891053LeoStaffCustomer Support
Since you have a staging site set up, can you disable woocommerce extension or woofunnel to see if there are indeed conflicts there?
If so, can you link us to the staging site so we can actually see the issue?May 6, 2019 at 1:32 pm #891060Paul
I thought it might be more informative for you to check the functionality of the cart before “upgrading.” See that it works in the current version and see what breaks when the plugin is updated.
The staging site is:
I just told Kinsta to build a new staging environment — so it’s an exact copy. Please create a username and password, and I’ll adjust your user rights.May 6, 2019 at 1:34 pm #891064LeoStaffCustomer Support
Can you briefly explain what is the issue? Or the steps I need to take to produce the issue?
I clicked on the cart icon on both the current site and staging site but don’t see any differences.
Let me know 🙂May 6, 2019 at 5:07 pm #891191Paul
So, the staging site had version 1.78 installed when you checked it.
I just upgraded to the current version.
If you check now, you’ll the cart has a number of problems with it. Only change was upgrading the plugin to the current version.May 6, 2019 at 5:25 pm #891194TomLead DeveloperLead Developer
I’m not seeing any issues in the Cart. Any chance you can show us a screenshot of what you’re seeing? Have you tried clearing your browser cache?May 6, 2019 at 5:36 pm #891196PaulMay 6, 2019 at 6:09 pm #891223LeoStaffCustomer SupportMay 6, 2019 at 6:17 pm #891226Paul
As far as I know, Kinsta doesn’t use a CDN on their staging site. I don’t have any caching plugins, just the Kinta CDN.May 6, 2019 at 6:18 pm #891227Paul
I do use autoptimize — that does some caching I think.May 7, 2019 at 6:23 am #891684DavidStaffCustomer SupportMay 9, 2019 at 8:07 am #894249Paul
I updated the main site to make troubleshooting easier.
The cart functionality isn’t working. I can’t increase or decrease quantities.
Here’s a video so you can see what I see:
I did make the changes live on the site — so folks can’t change quantities when they purchase. I appreciate your assistance in getting this matter rapidly resolved.
-PaulMay 9, 2019 at 2:12 pm #894623TomLead DeveloperLead Developer
On the live site, the buttons are indeed broken. My assumption is that the caching hasn’t updated, as it looks like our
woocommerce.jsfile isn’t doing what it needs to do.
I tried to check the source for our
woocommerce.jsfile, but everything is minified/combined, so it’s impossible to tell whether it has been updated to the latest version.May 9, 2019 at 5:13 pm #894709Paul
I tried disabling Autoptimize completely to fix the minification issue and that fixed the broken button.s Evidently the cart issue is connected autoptimize mininfication scripts. Any suggestions on getting autoptomize to work with GP premium?May 10, 2019 at 9:12 am #895503TomLead DeveloperLead Developer
Hmm, Autoptimize shouldn’t be an issue (we use it here on this website).
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