[Support request] Unable to communicate back with site to check for fatal errors, so the PHP chang

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This topic contains 6 replies, has 2 voices, and was last updated by  Leo 2 months ago.

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  • #901689

    Nate

    Hello,

    I am trying to update an image on my 404 page for some reason, it won’t let me update the URL for the image and it is giving me this error:

    Unable to communicate back with site to check for fatal errors, so the PHP change was reverted. You will need to upload your PHP file change by some other means, such as by using SFTP.

    How can I change the image?

    #901694

    Leo Customer Support

    Hi there,

    The theme itself shouldn’t have anything to do with this.

    What image are you trying to change and how are you changing it?

    #901710

    Nate

    I changed the location of the image file name. I entered the new url and it won’t update in the GP theme.

    #901715

    Nate

    This is the old URL:
    /wp-content/uploads/2019/03/404-error-1.jpg

    this is the new URL

    /wp-content/uploads/2019/04/404-error.jpg

    #901719

    Leo Customer Support

    Sounds like it might be a caching issue?

    How are you adding an image to the 404 page?

    #901727

    Nate

    I tried clearing cache and restarting php engine multiple times. It did nothing.

    side note… this was working before.

    #901731

    Leo Customer Support

    GP doesn’t have any ability to interfere with things like this.

    How are you adding that image?

    Have you checked with your host?

Viewing 7 posts - 1 through 7 (of 7 total)

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