Archived topic

Unable to activate all GP Premium Options

11 replies · Started by S on July 27, 2021

Viewing posts 1–12 of 12

July 27, 2021 at 8:44 am #1873150

Hi
After deploying the crypto site theme via the Site Library section in the GP Premium plugin - I am unable to activate some of the GP Premium options (like copyright, colours, site library, elements, menu plus etc).

I no longer see the Modules, Elements, Site Library in the top of the GeneratePress screen.

I have reentered the license code, I have ensured I am running the most current versions of the GeneratePress Theme (3.0.4) & GP Premium plugin (2.0.3).

July 27, 2021 at 9:44 am #1873226

Hi there,

That sounds strange. Can you show a screenshot of what you are seeing in Appearance > GeneratePress?
https://docs.generatepress.com/article/using-the-premium-support-forum/#uploading-screenshots

Thanks :)

July 27, 2021 at 10:20 am #1873283

Hi Leo
Here it is...

Also the site is a multisite subsite.

Thanks.

July 27, 2021 at 10:38 am #1873307

Hmm that looks normal.

So what happens when you click the Activate link? Nothing happens?

July 27, 2021 at 2:18 pm #1873522

No - nothing. They just reverts back to that state.

July 27, 2021 at 2:57 pm #1873548

That sounds very strange.

Can you send me the dashboard credentials and the login link to try?

Thanks!

July 27, 2021 at 4:18 pm #1873599

Here you go

July 27, 2021 at 4:46 pm #1873609

Can you deactivate all plugins and custom functions except GP Premium?

If this is a live site with traffic, please start a staging site.

I have not seen this issue before so it might take a bit more debugging.

Thank you!

July 28, 2021 at 2:58 am #1874110

Thanks Leo. Am working on that now...

July 28, 2021 at 5:20 am #1874266

I deleted the whole site & rebuilt it.
After that most of the other options were available to activate - however some were auto deactivated.

Thanks for your time Leo.

July 28, 2021 at 5:21 am #1874267

Closing this ticket.

July 28, 2021 at 9:00 am #1874805

No problem :)

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