[Resolved] trying to install GP Premium

Home Forums Support [Resolved] trying to install GP Premium

Home Forums Support trying to install GP Premium

Viewing 10 posts - 1 through 10 (of 10 total)
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  • #707778
    Terra

    I am trying to install GP Premium. I follow the instructions on the video, and I am uploading as a plugin, etc. I get this:

    Destination folder already exists. /home/journa74/public_html/wp-content/plugins/gp-premium/
    Plugin installation failed.

    I’m not sure what I’m doing wrong.

    Thanks!

    GP Premium 1.7.2
    #707793
    Leo
    Staff
    Customer Support

    Hi there,

    That usually means it’s already installed.

    Can you check if it’s already available in Dashboard > Plugins?

    Let me know πŸ™‚

    #708706
    Terra

    Yes, it says GP Premium 1.7.2 is installed. I had GP Premium for a year before (July 2017 – July 2018) and then paid to renew my license key in July 2018. The email instructions said to install it and so I thought I had to do it all over again to get the updated license key!

    But since I renewed my license key, it updates automatically. Do I have this correct?!

    Also, should I put in the new license key? I haven’t even done that yet.

    Thanks,
    Terra

    #708709
    Leo
    Staff
    Customer Support

    The new license key should be the same.

    Follow this section for activating auto update:
    https://docs.generatepress.com/article/updating-gp-premium/#activating-updates

    Let me know πŸ™‚

    #708720
    Terra

    All good. Thank you so much!! πŸ™‚

    Terra

    #709369
    Leo
    Staff
    Customer Support
    #740388
    Mike

    Hello! I also am having troubles and showing that I have NOT installed GP Premium. Any other suggestions?

    Destination folder already exists. /mnt/wpsites/wordpress/twoonionfarm/content/wp-content/plugins/gp-premium/

    Plugin installation failed.

    #740390
    Leo
    Staff
    Customer Support

    Usually means it’s already installed.

    Can you check Dashboard > Plugins?

    #740401
    Mike

    Yeah – I checked and there is no indication of it being installed. This is a new site that I am just starting and I have only 3 plugins installed.

    #740420
    Leo
    Staff
    Customer Support

    Hmm might be some problem during the installation so was not completed.

    Try accessing through FTP and delete the Premium folder and re-install again.

    Let me know πŸ™‚

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