[Support request] three column row displaying as one

Home Forums Support three column row displaying as one

  • This topic has 7 replies, 3 voices, and was last updated 1 year ago by Leo.
Viewing 8 posts - 1 through 8 (of 8 total)
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  • #991535
    Tom

    Something real strange is happening, the home page is supposed to be two rows, three columns each with an image in each cell. It looks right in the editor but on the live site the images are all stacked up on top of each other. It is doing this in both chrome and ie browsers. It seems only happening on the home page, elsewhere in the site this is not happening. Up to yesterday this was not an issue.

    #991676
    David
    Staff
    Customer Support

    Hi there,

    looks like a caching issue as several cached CSS files are not loading ( 404 ).
    Try flushing your caches – note that Beaver Builder also has a cache in its settings. Then check the site in an incognito/private browser.

    If the issue remains flush and disable the cache plugin and let us know.

    #991693
    Tom

    Thanks for getting back to me. I tried what you suggested and no change. We did have a redirect yesterday I don’t know if that has anything to do with this. It is still displaying incorrectly.

    #991698
    David
    Staff
    Customer Support

    Did you flush the Beaver Builder Cache in Settings > Beaver Builder > Tools ?
    It is the cached CSS and JS files that are 404ing.

    #991699
    Tom

    Yes, I did.

    #991879
    David
    Staff
    Customer Support

    Have you tried editing the page in Beaver Builder as this should also perform cache clearing?
    If still an issue then you will need to speak with BB support as they have more info on why there cached files are not updating.

    #993959
    Tom

    Yes, I did that and it still is not displaying properly.
    Can I just delete this page, create a new one called Home and it will take the place of the home page? This problem is not happening on any of the other pages.

    #993976
    Leo
    Staff
    Customer Support

    Can I just delete this page, create a new one called Home and it will take the place of the home page?

    You could certainly try. Once you create a new page, just assign it to be the home page under WordPress Readings settings:
    https://wordpress.org/support/article/settings-reading-screen/

    Might be good to check with BB’s support as David mentioned though.

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