[Support request] There is a new version of GP Premium available.

[Calvin]

Hii
My new version keeps loading automatically and the next day it goes back to old version. I click upload new version and it replies “error” and will not load. It says Enter valid license key for automatic updates. Where is it or do I get it?
Shalom
Calvin Mockbee
mobileShalom
clmockbee1@yahoo.com

[Ying]

Hi Calvin,

You should be able to get the license key at https://generatepress.com/account/ once you are logged in.

Let me know if you need further assistance 🙂

[Calvin]

Hii GP:
This message is from WP Cerber Security: Scanner Report. It goes away and then comes back. Would you check and see if I have the latest version of GP? If so why is these links keep showing up? What is exactly a Checksum mismatch?
GP Premium plugin
/gp-premium/elements/assets/admin/background-image-fallback.jpg Checksum mismatch
/gp-premium/elements/assets/admin/featured-image-placeholder.png Checksum mismatch
/gp-premium/elements/assets/admin/spinner.gif Checksum mismatch
/gp-premium/library/customizer/controls/css/transparency-grid.png Checksum mismatch
Shalom
Calvin Mockbee
mobileShalom

[Leo]

Can you check to confirm if you are using the latest versions of GeneratePress and GP Premium as shown here?
https://docs.generatepress.com/article/generatepress-and-gp-premium/

[Fernando]

Hi there,

Responding to your email here. Thank you for letting us know that you have the latest versions of our products.

“A checksum mismatch is what happens when a file on the client and on the server are not identical.”

Reference: https://www.elitegameservers.net/clientarea/knowledgebase/47/Checksum-mismatch-how-to-fix-it.html

Can you go to Tools > Site Health and see if there are issues that need to be addressed?

Can you also check if you have enough disk space/memory in your server for the update?

It may also be good the reach out to your hosting provider and see if there may be an issue in your server that may be causing this.

Kindly let us know how it goes. 🙂

[Author]

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