[Support request] Theme Conflict with a Plugin

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  • This topic has 21 replies, 3 voices, and was last updated 1 year ago by Leo.
Viewing 15 posts - 1 through 15 (of 22 total)
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  • #1011252
    Ranjit Kumar

    Hi I have just installed Amalinkspro plugin.. and after installing “1” is showing on the footer on every page…
    I asked the plugin support and they told me to contact you.. because they are 100+ websites running without any issues..and there’s nothing they can change on the plugin for this issue..
    I inspect that element and showing ‘1’ after tags
    See the screenshots below you will get to know..
    i.is.cc/2tfaTWnQ.png
    i.is.cc/2tfgHbkq.png
    i.is.cc/2tfidsBl.png

    I don’t know somehow “1” is automatically been shown

    I know tom you can easily fix this it’s a piece of cake for you..

    If you want I can send you the admin info so that you can have a look and check..

    #1011338
    David
    Staff
    Customer Support

    Hi there,

    odd – not something that the Theme would have any control over.
    I notice in your site you have a full-container div wrapper around the content of the page, which isn’t standard can you remove whatever code you’re using for that so we can test if that is interfering.

    #1011348
    Ranjit Kumar

    do you want the admin info so that you can check on your end…
    Please let me know how I can send you the username and password

    #1011368
    David
    Staff
    Customer Support

    Before we look in the backend – can you remove whatever function is creating the wrapper as mentioned above. If thats not the issue, then the next step is to:
    1. Disable plugins to see if there is a conflict.
    2. Disable any functions in your child theme or hooks.

    #1011428
    Ranjit Kumar

    No i am not able to figure out how to remove that..
    I just check the funtion.php on my child theme and nothing is showing up..
    and also i am not using any hooks
    my theme is all clean..

    Please solve this issue…

    I talked to the plugin author and he told me that most of the users have generatepress theme installed and they are running this plugin without any issue..
    He mentioned that when he inspect the element – there’s something slideout overlay which may be causing this

    Please take my admin info and solve it and let me know..
    It’s been 3 days now I am facing this problem.. i am continuously talking back and forth with Matthew and you.

    #1011437
    David
    Staff
    Customer Support

    Sorry to hear that you’re frustrated but this is the first time you have raised this issue with us.

    You can of course send us an admin login via the Contact Form > Account issues with the URL to this topic and we can take a look.

    https://generatepress.com/contact/

    Please note i can only advise on what the problem may be, as making changes to your site is out of our remit in case we cause an unwanted issue.

    #1011453
    Ranjit Kumar

    Thanks, David! Just sent it, you can check it now on your email with the name Soumyadip

    #1011466
    David
    Staff
    Customer Support

    Lets try removing the full-container.
    Go to Appearance > Elements –> Legacy Hooks ( button at top of screen ) and you will see there is HTML in two Hooks. Check the Disable Hook field below both of them.

    #1011771
    Ranjit Kumar

    There’s no button at top of screen option in legacy hooks

    I cannot find any option on the dropdown see this image i.is.cc/2tOjhVqb.png

    Why don’t you login to my website and sort it (i have sent you the admin info)

    #1011785
    Leo
    Staff
    Customer Support

    David is asking you to check this button to Disable Hook:
    https://www.screencast.com/t/MCZM6EpwYH
    https://www.screencast.com/t/VQV4Qbye9o

    We are not allowed to make changes to your site.

    Thanks for your understanding 🙂

    #1011796
    Ranjit Kumar

    I already disabled those two hooks but no changes

    #1011802
    Leo
    Staff
    Customer Support

    I’m still seeing the full container HTML in the source code.

    Why is that code needed in the first place?

    #1011807
    Ranjit Kumar

    Actually i enabled it again that time.. now i have disabled the hooks, you can now check at your end

    #1011809
    Leo
    Staff
    Customer Support

    What happens if you disable the slideout navigation temporarily?

    #1011831
    Ranjit Kumar

    you can check i have even disabled the slideout navigation, but no changes

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