Template override not working.

Hi there,

did you make those changes to copies of the templates in your child theme ?

If so what were the templates you changed ?

Hi,

I'm sorry, I'm not sure what you are asking. I'm not really technical. I changed memberpress checkout form (form.php). Yes, I put it in my child theme.

Is your child theme still Activated ?

Yes

Hi there,

The theme update wouldn't have affected this.

Is form.php the correct filename? And is it added to the root of your child theme folder?

As David mentioned, it's good to double-check that the child theme is still definitely activated - sometimes after an update it's easy to click the "Activate" link which activates the parent theme.

Hello,

Yes the child theme is activated and form.php is the correct file name. It worked before, so I don't know what might cause the issue.

Another silly question - can you confirm the form.php template is still present in the Child Theme folder.

Yes, it is.

Can you ask Memberpress for more information? How exactly could a theme prevent this template file from working? I'm afraid this is a tough one to debug without more information, unfortunately. Is there something that's required on the themes part in order for this template to work?

This is what they wrote to me:

"There might be two main reasons why that happens:

1. This is some caching issue so you'll need to follow this article: https://docs.memberpress.com/article/298-how-to-set-up-popular-caching-plugins-with-memberpress#sgo to properly configure SG Optimizer plugin as it may cause some issues.

2. Your child theme is broken for some reason and it doesn't take any changes from template file. In that case, ask your theme author for troubleshooting this."

So I did what they recommended for the caching issue, but it didn't solve the problem.

Hi,

It works now, I didn't change anything. So I don't know what caused the issue.

Thank you for your help,

Glad it's working again :)