- This topic has 21 replies, 4 voices, and was last updated 4 years, 8 months ago by Tom.
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August 1, 2019 at 4:35 am #972864Kathy
Hi! I have a site that is a couple of months old. I have never been able to use the header or footer template features. Any idea why? When I go to edit the page in Elementor no builder comes up. I can’t add a section. There is literally nothing until I switch my theme to 2019. Then it is fine.
It’s a small site and I went through each page and built their own headers and footers but I really want to use a template so they are uniform, especially now that the client wants to go in and make changes. I only want her to have to change things in one place. Help?
August 1, 2019 at 7:17 am #972966DavidStaffCustomer SupportHi there,
just to confirm – that site is a single page site, can you edit any part of the site with Elementor?
August 5, 2019 at 10:42 am #976346KathyI can use other parts of Elementor. I just can’t use the template section.
August 5, 2019 at 11:22 am #976378DavidStaffCustomer SupportI think it maybe because you’re using the Elementor Canvas template – what happens if you switch to Elementor Full Width or Default template?
August 5, 2019 at 12:02 pm #976405KathyI had switched back and forth between templates in an attempt to get something to work. If I switch it back to the default template it doesn’t make a difference. I still can’t get the section or template buttons to come up on the header or footer template.
August 5, 2019 at 2:23 pm #976513DavidStaffCustomer SupportCould you send us a link to a screenshot of the editor – just so i can be certain what part we’re talking about?
August 6, 2019 at 9:07 am #977298KathyHere is a link to the image, uploaded to our website. Please ignore the header and footer. Thanks!
August 6, 2019 at 9:18 am #977304DavidStaffCustomer SupportSo is this happening when you select Edit with Elementor from the Admin Bar?
Does it work if you edit from the Dashboard > Templates?August 6, 2019 at 9:39 am #977329KathyI’m not sure what you mean when you say “select Edit with Elementor from the Admin Bar”. I have always had to go to dashboard > templates > theme builder. I don’t know how else to access header and footer templates.
Thanks!
August 6, 2019 at 9:48 am #977337LeoStaffCustomer SupportWhat happens if you quickly test this with a default WP twenty series theme?
Does the issue still occur?
Have you checked with Elementor’s support?
Let me know 🙂
August 6, 2019 at 10:21 am #977364KathyI haven’t checked with Elementor’s support because deactivating their plugins (and all others) didn’t help. When I changed themes (tested it with 2019) the issue stopped. I’m pretty sure it’s the theme.
Thanks, Leo!
August 6, 2019 at 10:35 am #977388DavidStaffCustomer SupportI just run up a test site with the latest versions of GP Premium and Elementor. And no issues creating or editing a Header Template.
Couple of things to check in Dashboard > Tools > Site Health -> Info Tab –> Server.
What is the PHP version and PHP memory limit?
Worth just checking these are high enough.Next – do you have any custom functions in a child theme or any Hook elements?
August 6, 2019 at 12:09 pm #977448KathyPHP Version is 7.1.3.
Memory limit is 768M.
I have a hook set up to integrate Google Analytics but I do that on most of my sites.
Thanks!
August 6, 2019 at 12:19 pm #977457DavidStaffCustomer SupportSo server settings look more then adequate.
Can you try disabling the hook element – if you Quick Edit it then you can save it as Draft.
If it still fails can you disable all the Appearance > GeneratePress Modules and try again ( don’t worry all settings are saved )August 6, 2019 at 6:39 pm #977641KathyI disabled it and it still didn’t work. It was the only module I had activated.
Thanks!
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