- This topic has 21 replies, 4 voices, and was last updated 1 year, 1 month ago by Tom.
August 1, 2019 at 4:35 am #972864Kathy
Hi! I have a site that is a couple of months old. I have never been able to use the header or footer template features. Any idea why? When I go to edit the page in Elementor no builder comes up. I can’t add a section. There is literally nothing until I switch my theme to 2019. Then it is fine.
It’s a small site and I went through each page and built their own headers and footers but I really want to use a template so they are uniform, especially now that the client wants to go in and make changes. I only want her to have to change things in one place. Help?August 1, 2019 at 7:17 am #972966DavidStaffCustomer SupportAugust 5, 2019 at 10:42 am #976346Kathy
I can use other parts of Elementor. I just can’t use the template section.August 5, 2019 at 11:22 am #976378DavidStaffCustomer SupportAugust 5, 2019 at 12:02 pm #976405Kathy
I had switched back and forth between templates in an attempt to get something to work. If I switch it back to the default template it doesn’t make a difference. I still can’t get the section or template buttons to come up on the header or footer template.August 5, 2019 at 2:23 pm #976513DavidStaffCustomer SupportAugust 6, 2019 at 9:07 am #977298Kathy
Here is a link to the image, uploaded to our website. Please ignore the header and footer. Thanks!August 6, 2019 at 9:18 am #977304DavidStaffCustomer SupportAugust 6, 2019 at 9:39 am #977329Kathy
I’m not sure what you mean when you say “select Edit with Elementor from the Admin Bar”. I have always had to go to dashboard > templates > theme builder. I don’t know how else to access header and footer templates.
Thanks!August 6, 2019 at 9:48 am #977337LeoStaffCustomer SupportAugust 6, 2019 at 10:21 am #977364Kathy
I haven’t checked with Elementor’s support because deactivating their plugins (and all others) didn’t help. When I changed themes (tested it with 2019) the issue stopped. I’m pretty sure it’s the theme.
Thanks, Leo!August 6, 2019 at 10:35 am #977388DavidStaffCustomer Support
I just run up a test site with the latest versions of GP Premium and Elementor. And no issues creating or editing a Header Template.
Couple of things to check in Dashboard > Tools > Site Health -> Info Tab –> Server.
What is the PHP version and PHP memory limit?
Worth just checking these are high enough.
Next – do you have any custom functions in a child theme or any Hook elements?August 6, 2019 at 12:09 pm #977448Kathy
PHP Version is 7.1.3.
Memory limit is 768M.
I have a hook set up to integrate Google Analytics but I do that on most of my sites.
Thanks!August 6, 2019 at 12:19 pm #977457DavidStaffCustomer Support
So server settings look more then adequate.
Can you try disabling the hook element – if you Quick Edit it then you can save it as Draft.
If it still fails can you disable all the Appearance > GeneratePress Modules and try again ( don’t worry all settings are saved )August 6, 2019 at 6:39 pm #977641Kathy
I disabled it and it still didn’t work. It was the only module I had activated.
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