[Support request] Support for WP Show Posts?

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  • #1208384
    Denis

    Hi Tom,
    I’m using GeneratePress Premium with WP Show Posts. I am encountering an issue with the WP Show Posts plugin and posted about this issue in the WordPress plugin support forum. It’s been around one week without response now. Are you providing support for the plugin? Its functionality is quite important for my website.
    Thanks for your help!

    #1208717
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    We don’t have the resources to provide free support for our other plugins at the moment.

    However, I’d be happy to help here. What’s the issue you’re having?

    #1208841
    Denis

    I run a website on GeneratePress Premium and using WP Show Posts to display related posts at the bottom of some articles.
    I noticed that some pages weren’t loading and would throw 500 errors instead. I deactivated all plugins and by activating them one by one determined that the issue was because of WP Show Posts plugin, and the pages that aren’t loading are the ones that have a shortcode.
    Nothing recent in the error_log.
    What can the issue be? I would like to continue using WP Show Posts…

    #1209065
    Tom
    Lead Developer
    Lead Developer

    Strange, we haven’t had any other reports of 500 errors from WPSP.

    The error_log shouldn’t be empty if 500 errors are happening. I would check with your hosting to see if errors are being printed somewhere else.

    #1211105
    Denis

    I can confirm that the error log does not contain anything related to this issue. However, what I did was enable the debug mode in WordPress. I then reactivated WP Show Posts and visited one of the pages that had a WP Show Posts shortcode in the article body. This page resulted in a 500 error (note that other pages, without shortcodes in the body, loaded fine).

    Here are the contents of the debug.log:

    [26-Mar-2020 18:41:15 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 135168 bytes) in /home2/…/wp-includes/class.wp-styles.php on line 314
    [26-Mar-2020 18:41:15 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 69632 bytes) in /home2/…/wp-content/plugins/smart-slider-3/nextend/wordpress/assetInjector.php on line 137
    [26-Mar-2020 18:41:15 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 36864 bytes) in Unknown on line 0

    I see no reference to WP Show Posts here, but to another plugin. However, when I deactivate WP Show Posts, there are no errors at all. I’m a bit confused… Any suggestions?

    #1211350
    Tom
    Lead Developer
    Lead Developer

    That looks like your server is running out of PHP memory. Try increasing it: https://docs.generatepress.com/article/increasing-php-memory-limit/

    Let me know 🙂

    #1211879
    Denis

    I increased the memory limit to 152M.
    Now the page loads (albeit slowly) but the layout is all broken. When I deactivate WP Show Posts, it all returns to normal.
    Can I give you wp-admin access so you can have a look?

    #1212524
    Tom
    Lead Developer
    Lead Developer

    Admin access likely won’t help at this point.

    What about the layout is broken? Can you show me?

    It sounds like your server/hosting is having some issues, you’ll likely need them to resolve those (if not now, later when you install another plugin etc..).

    #1212779
    Denis

    Layout with WP Show Posts deactivated:

    View post on imgur.com

    Layout with WP Show Posts activated:

    View post on imgur.com

    #1213301
    Tom
    Lead Developer
    Lead Developer

    Almost looks like the wp_die() function is in use. Can you re-install WPSP?

    #1218186
    Denis

    Deleted the plugin via FTP then reinstalled from the wp-admin area. No effect 🙁

    #1218669
    Tom
    Lead Developer
    Lead Developer

    What if you deactivate your other plugins?

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