- This topic has 16 replies, 4 voices, and was last updated 4 years, 5 months ago by David.
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October 14, 2019 at 11:25 am #1034504Matt Stern
Hi Guys,
Wondering if you can help me troubleshoot this…
All product pages, such as this one: https://naturespiritherbs.com/product/kelp-fronds/
load with extra padding on the right that pushes the content over.
The problem is resolved when I switch themes (tried both stock 2019 theme and Astra), so it appears to be Generate related?
I also deleted all my custom css just to make sure it wasn’t causing the problem, and that didn’t help.
I’ve set you up as an admin in case you want to poke around. Thank you for any help!
Matt
October 14, 2019 at 11:41 am #1034513LeoStaffCustomer SupportHi there,
I can see the correct layout for a second when the page is first loaded:
https://www.screencast.com/t/3FQmCRzcDGkHave you tried disabling all plugins except GP Premium and Elementor to test?
The only thing GP is doing for that page is setting the container to be full width:
https://www.screencast.com/t/he1A83Cx4tvaAnd since all other sections (like Descriptions) are working correctly, it really can’t be a GP issue.
If disabling plugins don’t help, I would recommend checking with Elementor’s support.
Let me know π
October 14, 2019 at 6:53 pm #1034705Matt SternI disabled all plugins except GP premium, Elementor, Elementor Pro and Woocommerce, same issue:
https://naturespirit.dev.onpressidium.com/product/kelp-fronds/Elementors response was to try a different theme, and since the problem resolved with a different them, they’re saying it must be your theme!
Any other ideas? Thanks!
Matt
October 14, 2019 at 7:54 pm #1034739LeoStaffCustomer SupportElementor’s support is always blaming the theme π
As my screenshot shows, it was loading correctly for a second before something else kicked in and GP certainly doesn’t do that.
If it’s indeed a GP issue, then every section would align to the left.
Any chance you can ask them to identify the issue instead of just saying switching a theme?
I really don’t see how this could be a GP issue.
October 14, 2019 at 8:21 pm #1034768Matt SternYes, I will press them. Thanks, Leo.
October 15, 2019 at 8:14 am #1035327LeoStaffCustomer SupportLet me know how it goes π
October 15, 2019 at 12:17 pm #1035593Matt SternI’m not sure if this is a relevant clue, but the site is loading fine on Safari…
October 15, 2019 at 12:39 pm #1035608LeoStaffCustomer SupportWas Elementor able to identify the issue?
Might be good to mention this to them as well.
October 16, 2019 at 10:49 am #1036507Matt SternElementor gave me this code:
.elementor-column-gap-wider { width: 100%; }
Though I’d prefer to get to the root of the problem, this does fix the brokenness. Better than nothing!
Thanks for the help.
Matt
October 17, 2019 at 8:31 am #1037331LeoStaffCustomer SupportGlad they were able to sort it for you.
Please try to keep in mind that we are confident enough to say it’s rarely a theme issue when it comes to Elementor conflicts.
October 17, 2019 at 8:41 am #1037341DougI’m having the exact same issue and got the exact same response from Elementor.
October 17, 2019 at 8:41 am #1037344DougWell…not exactly…it’s happening to my blog archive.
October 17, 2019 at 8:44 am #1037346DougWell…not exactly…it’s happening to the blog archive.
Using a default theme I don’t have the issue.October 17, 2019 at 8:52 am #1037351DougExcept the css part, the didn’t send me a work around… but as Matt pointed out… it would be nice to get to the root of the issue.
Also, I just noticed the screen recording they sent me. I shows them switching the theme to Astra and not having the issue and I used 2019 and no issues.
October 17, 2019 at 9:15 am #1037375DavidStaffCustomer SupportHi there,
go to Customizer > Layout > Blog and disable the Columns.
If you’re building the blog with Elementor then you can just disable the GP Blog Module. -
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