[Resolved] customizer changes are not affecting the site

[Melissa]

It was working as of a few days ago. I’m not sure what might have updated or been changed that would affect this.

[Leo]

Hi there,

Just to confirm that the option is indeed activated?
https://docs.generatepress.com/article/sticky-navigation/

If so then try disabling all plugins except GP premium to test.

Nothing has changed from GP’s end 🙂

Let me know.

[Melissa]

I’ve turned off everything except GP Premium, Advanced Custom Fields, and Code Snippets. The site php completely breaks if I disable those.

Nothing I do in Customizer seems to have an effect. I’ve currently used Customizer to set the text font to blue. It remains black.

https://theslowroad.org/food-in-belgium-the-good-the-bad-and-the-chocolate/

[Melissa]

I should note that the things previously set with the customizer remain as they should be. It’s only new changes that aren’t displaying. They do display in the WYSIWYG preview, though.

[Leo]

Unfortunately I can’t really identify the issue without ALL plugins disabled first.

It’s possible that there are PHP in code snippets that are causing the issue.

Any chance you can disable all plugins except GP Premium?

Make sure there aren’ any caching plugins or server cache activated as well.

[Melissa]

Ok, all plugins are removed. Most pages are now broken, but here’s one that works.

https://theslowroad.org/about-us/

[Melissa]

And there is no caching.

[David]

Hi there,

have you eliminated browser caching by viewing the site on an incognito/private browser?
If it still looks like no changes are made can you share a screen shot of what you’re seeing so we can compare?

[Melissa]

Yes, I’ve also tried different browsers entirely.

Two screenshots are attached. I made obvious color changes in the first one with the Customizer window open. The other is an incognito window that shows non of these changes.

https://theslowroad.org/wp-content/uploads/2019/08/Screen-Shot-2019-08-17-at-2.37.08-PM.png

https://theslowroad.org/wp-content/uploads/2019/08/Screen-Shot-2019-08-17-at-2.37.18-PM.png

[Melissa]

Do you guys need me to leave all the plugins disabled?

[David]

In your customizer – beside the Save/Publish button there is a cog ( it will appear after you make any changes ) – click the cog and make sure you have published selected, not Save Draft

[Melissa]

Shit! That was all it was! I don’t know how it got shifted to draft.

Thanks for your patience!

[David]

You’re welcome – glad you got it resolved.

[Author]

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