Archived topic
Site Logo won't update after importing customizer settings
7 replies · Started by Clayton on February 5, 2022
Hey guys, I imported customizer settings for GP Premium and now now matter what I do I can't get the site logo to update. I've disabled all caching, deleted and reuploaded the logo, reset the logo several times, deactivated and reactivated GeneratePress and GP Premium but I can't get the logo to update. It is loading the logo from the site I exported the customizer settings from.
I know it is related to GeneratePress because when I change themes the logo set in Customizer shows.
Any ideas how to fix this?
Hi Clayton,
Any chance you can link us to the site in question?
You can use the private information field.
https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information
Let me know :)
I've added the URL in the private information field.
Just to confirm, this is not the correct logo?
https://www.screencast.com/t/09pZEwhTWaQ
That is the correct logo but for me and my client this is what we are seeing.
https://dropover.cloud/33ee7a
How could that be?
Hmm super strange for sure. It's definitely not a GP issue though if I'm seeing it correctly on my end tested with all browsers.
Have you tried incognito mode? Caching issue is the only thing I can think of.
Might be worth checking with your hosting support as well - I believe this isn't your first time using GP and you haven't experienced this issue before either.
Yeah, it has to be hosting related in some way or another. Thanks for taking a look.
No problem :)
