- This topic has 12 replies, 2 voices, and was last updated 2 years, 5 months ago by Leo.
June 24, 2018 at 7:42 am #607313Aaron
I’ve noticed when I load my website on computers where images haven’t been cached that the main logo is appearing broken even though it is properly uploaded to the site and set as the logo in the GeneratePress site identity settings. Can you provide any suggestions on why this would be happening and how I can fix it? I’ve just gone live with the site and this won’t be a good impression for new users! Thanks.
– AaronGP Premium 1.6.2June 24, 2018 at 9:31 am #607478LeoStaffCustomer SupportJune 24, 2018 at 4:45 pm #607664Aaron
Maybe it’s my computer specifically. When I log in on my ThinkPad, regardless of whether I’m using Firefox or Chrome, it displays a broken image or the title of the image. I have a screenshot but do not see an option to attach an image. It’s also not appearing on my wife’s Android Chrome browser (but it does work on my iPhone Safari browser). Any ideas on what might cause that?
– AaronJune 24, 2018 at 5:01 pm #607671Aaron
Just one small update. When I open it up on Internet Explorer (same ThinkPad) it does appear but it’s HUGE. I scaled it down to 350×95 and now it’s looking like a more reasonable size on IE but it’s still coming up broken on other browsers using this computer. Still at a loss on why it seems to work on some browsers and some computers but not others. Could there be a setting in the browsers that cause the site logo not to work?
– AaronJune 24, 2018 at 8:43 pm #607731LeoStaffCustomer Support
This is what I’m seeing now on chrome:
Is that what it’s supposed to look like?
Not seeing any reason why it wouldn’t work on some browsers…
Can you quickly run through #1 here to eliminate any plugin conflicts?
Make sure to clear your browser cache when you test as well.
Let me know 🙂May 6, 2019 at 6:06 am #890518Aaron
Just circling back to this because I’ve realized the problem never went away. Opening the website in Firefox or Firefox Developer Edition, regardless of whether it’s in private mode or not, has the website’s logo (normally appearing in the upper-left corner of the page) as a broken link. Instead of displaying the logo, it displays the text alternative. Opening the website in Internet Explorer works just fine. I’m at a loss – can you please help? Thanks.
– AaronMay 6, 2019 at 7:10 am #890708LeoStaffCustomer SupportMay 6, 2019 at 7:21 am #890730Aaron
What the heck – this is so weird. It definitely does it on my computer, and this is a completely different computer than the one I was using when I originally had the problem. I also just opened it on my Galaxy S10e using Chrome and the image appears broken there, too. Obviously something is happening. Do you have any ideas on how I can hone in on the problem?
– AaronMay 6, 2019 at 7:26 am #890734LeoStaffCustomer Support
Hmm can you try to clear your browser cache?
I just checked using my phone and logo works well so I’m assuming it works for other visitors as well.
I’ll get another team member to test as well 🙂May 6, 2019 at 7:29 am #890738Aaron
I run Firefox in private mode so it shouldn’t be caching content anyways. Regardless, I just cleared the cache and the issue is still occurring. I also tried turning off private mode and it still had the same issue. Chrome on my smartphone is not in incognito mode so that wouldn’t be causing it there, either.
Thanks for the support. Will be nice to figure this out.
– AaronMay 6, 2019 at 7:36 am #890743LeoStaffCustomer SupportMay 6, 2019 at 8:08 am #890790Aaron
That seems to have corrected the issue! The old “reboot” method works again. Thanks.May 6, 2019 at 8:55 am #890829
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