[Support request] Site Library 403

[Gökhan]

Hi there, when i try to install any theme from site library, it gives 403 forbidden error,where is normally “get started” button

[Gökhan]

and on exactly the same server,when i try to install a site from site library, i achieve seeing the get started button on site library page but on the new domain located on the same host, instead of “get started” button there is 403 forbidden text

[David]

Hi there,

sounds like a permissions error on that install. Can you check the error_log on your server to see if it provides any more information.

[Gökhan]

unfortunately,there is no error.log created, and as i said,same server,same chmod for all and same scripts installed on all,4 domains no problem but this one is having a problem,all files set to 644 and all folders to 755, manually checked it all, if you like i can provide you access to server and the site back end,feel free to have a look and confirm it all yourself, no plugins,nothing else is installed,default wordpress installation with only generatepress theme and gppremium plugin

[Leo]

Any chance you can check with your hosting company first to see if they anything unusual?

Let me know 🙂

[Gökhan]

7 24 really,as i mentioned clearly,same server even under same account with another domain and i am the server admin

[Tom]

Hmm, that’s strange. Same server? Shared server or VPS/dedicated?

403 would typically mean our server is rejecting your sites request.

Do both sites (the one working and the one not working) share the same IP address?

[Author]

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