[Support request] Site Identy not working

Home Forums Support [Support request] Site Identy not working

Home Forums Support Site Identy not working

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #651244
    cheryl

    I just switched this site to Generate Press like my other sites but I can’t get the site identity to load here. My other sites work fine.

    GeneratePress 2.1.3
    #651248
    Leo
    Staff
    Customer Support

    Hi there,

    What do you mean by it’s not working?

    I can see the description showing on your site:
    https://www.screencast.com/t/bD6y5SZqxr

    Let me know ๐Ÿ™‚

    #651703
    cheryl

    When I’m in Customize I can’t get the site identify and icon to load

    #651707
    cheryl

    At first wnen I loaded premium with my key and activated all the extra features I get, I couldn’t get Customize to load at all so I turned off all the features and activated them one by one. Copyright, Elements, Menu Plus, Sections and Typography are all acivated at this point and I can access Customize but still can’t access my pictures to load the site identiy

    #651738
    cheryl

    I’ve deactivated all plugins except Really Simple SSL and I’m still not able to load a Site Identity. I’m using all the same plugins on my other sites for example ExecutiveSalesSupport.com and FollowUpSecretsBook.com

    #651952
    Leo
    Staff
    Customer Support

    Hmm weird we haven’t had this problem before.

    What happens when you click Site Identity? Are you getting any errors?

    #653102
    cheryl

    I wasn’t even able to click into the box to access a picture for the header.
    Nothing was working so I’ve started to clone the site in a staging area. I was able to insert site identity. My only fear is that I’ll lose my Google love when I switch out my current 8 year old site.

    #653158
    Leo
    Staff
    Customer Support

    Make sure you are using the latest version of WordPress, GeneratePress theme and GP premium.

    If you are still having trouble, then try #1 here to eliminate any plugin conflicts:
    https://docs.generatepress.com/article/debugging-tips/

    Let me know if this helps ๐Ÿ™‚

Viewing 8 posts - 1 through 8 (of 8 total)
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