[Support request] Site Identy not working

[cheryl]

I just switched this site to Generate Press like my other sites but I can’t get the site identity to load here. My other sites work fine.

[Leo]

Hi there,

What do you mean by it’s not working?

I can see the description showing on your site:
https://www.screencast.com/t/bD6y5SZqxr

Let me know 🙂

[cheryl]

When I’m in Customize I can’t get the site identify and icon to load

[cheryl]

At first wnen I loaded premium with my key and activated all the extra features I get, I couldn’t get Customize to load at all so I turned off all the features and activated them one by one. Copyright, Elements, Menu Plus, Sections and Typography are all acivated at this point and I can access Customize but still can’t access my pictures to load the site identiy

[cheryl]

I’ve deactivated all plugins except Really Simple SSL and I’m still not able to load a Site Identity. I’m using all the same plugins on my other sites for example ExecutiveSalesSupport.com and FollowUpSecretsBook.com

[Leo]

Hmm weird we haven’t had this problem before.

What happens when you click Site Identity? Are you getting any errors?

[cheryl]

I wasn’t even able to click into the box to access a picture for the header.
Nothing was working so I’ve started to clone the site in a staging area. I was able to insert site identity. My only fear is that I’ll lose my Google love when I switch out my current 8 year old site.

[Leo]

Make sure you are using the latest version of WordPress, GeneratePress theme and GP premium.

If you are still having trouble, then try #1 here to eliminate any plugin conflicts:
https://docs.generatepress.com/article/debugging-tips/

Let me know if this helps 🙂

[Author]

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