[Support request] Shortcode area not mobile responsive

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  • #1038516
    Shahin

    Hi.

    I am using GeneratePress theme on my site: https://www.samsportablesolarpower.com/ and for Call-to-action using a plugin WP Amazon Shop.
    I use the plugin ShortCode before the H2 Title. It’s all fine on Laptop and Home computers but when I view it on mobile the H2 Title is all fragmented/broken i.e., it’s not mobile responsive. If you go to any product pages, for example:
    https://www.samsportablesolarpower.com/rockpals-300w-portable-generator/
    https://www.samsportablesolarpower.com/inverters-top-rated-solar-inverters/
    etc and view them on mobile, you will easily notice the issue I am quoting here.

    How can I resolve this issue? Any help will be highly appreciated.
    Many thanks
    Shahin

    #1038520
    Leo
    Staff
    Customer Support

    Hi there,

    Have you checked with the plugin support first?

    Let me know 🙂

    #1038538
    Shahin

    This is a free plugin. They support for premium version only. This issue is not only for this plugin, I tried another plugin ASA1 (Amazon Simple Affiliate 1) and it has exactly the same problem. Each of these plugins are from totally different sources but both use ShortCodes. I feel it’s something to do with the theme, I might be wrong but why ShortCode from both plugin have the same problem. Is there any kind of Additional CSS I could add to make it mobile responsive?

    Thanks
    Shahin

    #1038664
    Leo
    Staff
    Customer Support

    GP is responsive by default and really has no ability to be not-responsive.

    You can see that all other elements from GP are responsive.

    I assume the same issue exists if you temporarily activate a twenty series WordPress theme?

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