Archived topic
Server Error when accessing Customize in the WP dashboard
18 replies · Started by Marshall on August 9, 2017
I accessed the GeneratePress customize many times and added custom CSS through that panel. Suddenly it gives a Server Error. I cannot access the theme customization.
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.
If I re-install the GP theme and/or plugin, will I lose my custom CSS?
Hi there,
Did you do anything between it working and now? Updates etc..?
Elementor Pro may have upgraded? Honestly, I don't remember, because I had this error first several weeks ago, and I thought it might be something that would resolve. It did not and now I'm needing a fix.
I am design help. IT, at the client's facility may have changed something on the server?
What GP Premium version are you running? You can check in "Appearance > GeneratePress".
v1.3.48
I just pulled 1.4 down. Advice? Should I upgrade?
Related question. Can I find my CSS customizations somewhere, via FTP, to pull them out and protect that work?
Site is a development site, but deadline of end-of-week to go live.
1.3.48 is the theme.
1.4 is the plugin, which was just released. There is an issue in the Customizer that could cause an error like this if you're using an old version of PHP. We're about to release a quick patch.
GP Premium is v1.3.1
That sound right?
Hmm, shouldn't be an issues there.
If you have access to your error_log file, can you check the latest few entries. It should have details on why the page isn't loading.
If you're unsure of how to do that, contact your hosting and get them to check.
Thanks for your quick responses.
Any ideas how I can protect the CSS customizations?
You shouldn't lose your CSS - it's stored in the database.
If you're using the Additional CSS field in the Customizer, it's tied to the theme. So if you switch themes, it will disappear, but will come back when you go back to the theme that was active when the CSS was added.
For reference, I too am getting HTTP SERVER ERROR 500 now.
I am running
PHP 5.4.45
Wordpress 4.8.1
GP 1.3.48
GP Premium 1.4
Elementor 1.6.4
Elementor Pro 1.5.8
Has a quick patch been released? If so how do I get it?
Hi Ian,
Glad that updating to 1.4.1 fixed your issue :)
Thanks again!
Unfortunately v1.4.1 did not fix it for me. Still getting the error when I attempt access customize theme.
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.
Hmm, I don't think it's GP then.
Try #1 on this page: https://docs.generatepress.com/article/debugging-tips/
