- This topic has 18 replies, 3 voices, and was last updated 3 years, 2 months ago by Tom.
August 9, 2017 at 12:46 pm #362368Marshall
I accessed the GeneratePress customize many times and added custom CSS through that panel. Suddenly it gives a Server Error. I cannot access the theme customization.
500 – Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.
If I re-install the GP theme and/or plugin, will I lose my custom CSS?GeneratePress 1.3.48August 9, 2017 at 12:49 pm #362372TomLead DeveloperLead DeveloperAugust 9, 2017 at 12:52 pm #362386Marshall
Elementor Pro may have upgraded? Honestly, I don’t remember, because I had this error first several weeks ago, and I thought it might be something that would resolve. It did not and now I’m needing a fix.
I am design help. IT, at the client’s facility may have changed something on the server?August 9, 2017 at 12:54 pm #362389TomLead DeveloperLead DeveloperAugust 9, 2017 at 12:57 pm #362394Marshall
I just pulled 1.4 down. Advice? Should I upgrade?
Related question. Can I find my CSS customizations somewhere, via FTP, to pull them out and protect that work?
Site is a development site, but deadline of end-of-week to go live.August 9, 2017 at 12:58 pm #362395TomLead DeveloperLead Developer
1.3.48 is the theme.
1.4 is the plugin, which was just released. There is an issue in the Customizer that could cause an error like this if you’re using an old version of PHP. We’re about to release a quick patch.August 9, 2017 at 1:00 pm #362396Marshall
GP Premium is v1.3.1
That sound right?August 9, 2017 at 1:01 pm #362398TomLead DeveloperLead Developer
Hmm, shouldn’t be an issues there.
If you have access to your error_log file, can you check the latest few entries. It should have details on why the page isn’t loading.
If you’re unsure of how to do that, contact your hosting and get them to check.August 9, 2017 at 1:10 pm #362410Marshall
Thanks for your quick responses.
Any ideas how I can protect the CSS customizations?August 9, 2017 at 1:19 pm #362432TomLead DeveloperLead Developer
You shouldn’t lose your CSS – it’s stored in the database.
If you’re using the Additional CSS field in the Customizer, it’s tied to the theme. So if you switch themes, it will disappear, but will come back when you go back to the theme that was active when the CSS was added.August 9, 2017 at 3:04 pm #362528Ian
For reference, I too am getting HTTP SERVER ERROR 500 now.
I am running
GP Premium 1.4
Elementor Pro 1.5.8
Has a quick patch been released? If so how do I get it?August 9, 2017 at 3:46 pm #362555TomLead DeveloperLead DeveloperAugust 9, 2017 at 4:08 pm #362576Ian
Thanks again!August 10, 2017 at 7:08 am #363072Marshall
Unfortunately v1.4.1 did not fix it for me. Still getting the error when I attempt access customize theme.
500 – Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.August 10, 2017 at 10:17 am #363238TomLead DeveloperLead Developer
Hmm, I don’t think it’s GP then.
Try #1 on this page: https://docs.generatepress.com/article/debugging-tips/
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