[Support request] Server Error 500 trying to edit HTML Widget

Home Forums Support [Support request] Server Error 500 trying to edit HTML Widget

Home Forums Support Server Error 500 trying to edit HTML Widget

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  • Author
    Posts
  • #2031976
    Earl

    Hi! I have an HTML widget in the right sidebar of my blog. I am trying to edit it. Site is http://www.milesawaygrandparenting.com.

    When I go to the Right Sidebar item in the Widgets menu, I get a 500 Server Error. Two screenshots attached.

    The error message also says that the Site Administrator email has not been set, but this is not true. I checked it and it is set correctly.

    Is this a GeneratePress issue or WordPress? Your advice is needed!

    Screenshot 1Screenshot of Widgets Menu

    Screenshot 2Screenshot with error message

    #2032059
    Leo
    Staff
    Customer Support

    Hi there,

    We haven’t had this issue reported so I’m assuming it’s something specific to your install.

    It’s unlikely a theme issue but can you disable all plugins and custom functions except GP premium to test first?

    If not then try activating a Twenty series WP theme to test.

    You can also check with hosting support as error 500 is a server error.

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