Archived topic
Serious problems when updating Elementor to version 2.4.3
5 replies · Started by Jesús on January 23, 2019
When updating Elementor to version 2.4.3 the photos and videos of ALL the pages and articles created with Elementor have disappeared; The main header menu disappears when you scroll on the page.
It is possible that the problem may be in the GP theme for the following reasons:
- Everything works well with Elementor in safe mode
- Everything works well in incognito mode of the browser. This rules out a problem with a plugin or browser cache.
Due to the size of the problem I have activated the construction mode on the web.
The help will be well received. Thanks.
Hi there,
I just updated all of our Site Library Elementor sites to 2.4.3 and I'm not seeing any issues:
https://gpsites.co/aspire/
https://gpsites.co/nouveau/
https://gpsites.co/navigator/
https://gpsites.co/luxedo/
https://gpsites.co/music/
https://gpsites.co/awaken/
https://gpsites.co/finance/
https://gpsites.co/zeal/
Everything works well in incognito mode of the browser. This rules out a problem with a plugin or browser cache.
This actually suggests that your browser cache might be the issue. Have you emptied your browser cache to test yet?
Hi Tom:
Thanks for your quick response.
The browser cache (Chrome and Safari) had already emptied it. I just did it again and the problem continues.
I have also checked the permanent links.
If the problem is not caused by GP, I do not know where the problem might be.
regards
Jesus
Perhaps there's some sort of conflict with one of the plugins you're using?
Might be worth reporting it to Elementor themselves in case they've seen this before and have a fix.
I have disabled add-ons and the problem is not resolved.
I was just beginning to write to Elementor.
Thanks tom
No problem - hopefully they have a solution for you.
