[Support request] Separating Space on home page

Home Forums Support [Support request] Separating Space on home page

Home Forums Support Separating Space on home page

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #1032689
    ahmad

    i try to clear cache and flush dns, still have the same problem

    when i go to edit the page, i saw the Separating Space perfect, when i save change and go back to the website it self its look like all container mixed togther

    #1032867
    ahmad

    https://prnt.sc/pidaqr that is the live website

    #1032908
    Leo
    Staff
    Customer Support

    Hi there,

    Likely a caching issue.

    Can you clear and disable it first?

    Let me know πŸ™‚

    #1032920
    ahmad

    Autoptimize + Comet Cache disabled and i clear the cache on browser

    #1032940
    ahmad

    https://prnt.sc/pie5v7

    i cleared all cache stuff even the plugins still got the same problem, the website is still very new and i just install the theme+generatepress premium i don’t do any thing else

    #1032961
    Leo
    Staff
    Customer Support

    Did you import an rtl.css file anywhere?

    #1032967
    ahmad

    no i do nothing, even when i import a new module its not take the same as i saw in liberty,

    check now i enable Rumour < look how its look like

    #1033022
    ahmad

    is there any resolve ? ? i can’t start blogging while i face this problem
    i just buy the theme since 2 days only

    #1033023
    Leo
    Staff
    Customer Support

    Looks like it’s all good now? This is what I’m seeing
    https://www.screencast.com/t/Fws26b0Eg

    Make sure to clear your browser cache.

    #1033033
    ahmad

    https://prnt.sc/pig5eu

    when i go to /wp-admin
    and back to the website its gave me https://prnt.sc/pig5eu <

    i can gave you the admin panel to check out

    #1033051
    Leo
    Staff
    Customer Support

    So you see no issues on the live site as well?

    The theme itself doesn’t have the ability to cause this kind of issue so it’s more than likely some sort of caching issue still.

    Can you disable your caching plugin again? and make sure there isn’t any server cache activated.

    Then make sure to clear your browser cache.

    If that still doesn’t help then try disabling all plugins except GP Premium.

    We will get this sorted πŸ™‚

    #1033056
    ahmad

    will done i deactivate all cache stuff even from side server

    The only server-side cache integrated is the Cachewall service and you can access the same via cPanel > Cachewall. I have purged the cache from there and deactivated the service for your domain as seen here:

    > http://i.prntscr.com/yOm4tlG3SKqyCe6QwOhqFg.png

    i still get the same result :/

    #1033125
    Leo
    Staff
    Customer Support

    Can you try going to the theme folder, find the rtl.css file and replace the current code with this?
    https://raw.githubusercontent.com/tomusborne/generatepress/release/2.4/rtl.css

    Let me know πŸ™‚

Viewing 13 posts - 1 through 13 (of 13 total)
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